I need to create a report whenever priority changes

venkram
Tera Contributor

Could someone please help me to create a report where I need to get a value that how many times a particular incident priority got changed.

1 REPLY 1

AndersBGS
Tera Patron
Tera Patron

Hi @venkram ,

 

You need to look in your metric definitions to see if there is created a metric for incident priority. If there is, then you can create a report based on the incident_metric table where the condition should contain "definition" is e.g. priority changes. 

 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

Best regards

Anders

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

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