I want link on notificarion email for directly go incident/request page on agent workspace

[Ganesh Palve]

when user got notification when SLA is Breached as you can see below 

when user click on that Link he is goes to below agent workspace page 

instead of that page i want to go deirectly on that incident form like below Screen Shot ...Above is TASK SLA

Below is notification email script

please guide me how can i do this

[Sulabh Garg]

Hello Ganesh,

Please see below to generate a link a record in agent workspace in email notifications. DOCS LINK

 

The ${URI} and ${URI_REF} variables don't apply to records in Workspace. To link to a record in Workspace, create a mail script and reference it in your notification. For more information on using mail scripts, see JavaScript in emails.

The mail script that you create should print a URL to the notification. The URL must have the following format:

https://<instance_name>/now/workspace/<workspace_name>/record/<table_name>/<sys_id>

The following example script shows the logic that a mail script must include to create a link to a record in Workspace.

// Dynamically construct an Agent Workspace URL and insert a link in the notification
  var agentURL = '<a href="' + gs.getProperty('glide.servlet.uri') + '/now/workspace/agent/record/'+ current.getTableName() + '/' + current.sys_id + '">' + current.number + '</a>';
  template.print(agentURL + "<br />");

Please Mark ✅ Correct/helpful, if applicable, Thanks!! 

Regards

Sulabh Garg

[Ganesh Palve]

Hi Sulabh,

Thank you for your reply but I already apply above script still it is not working

Thanks,

ganesh

[Sulabh Garg]

Please apply logs in your mail script and see what url is generated under variable "agentURL" and see what is going wrong.

Also check the property value on your instance 'glide.servlet.uri'.

Hope it helps.