I want to change greetings in virtual agent

[mania]

Hi,

As per below image, I want to change the greetings like below:
1. "Hi, I'm your Virtual Agent. Let me know how I can help you today." to "Welcome to servicenow, your virtual agent."

2. "What's your issue or request? Or take a look at what I can help with." to "Here's our frequently asked questions. Please select the topic that best fits your needs."

Can anyone please help on this.It will be useful.

Thanks!

[Omkar Kumbhar]

Hello @mania ,

Please find the below article which will help you to modify the greeting message.

https://noderegister.service-now.com/kb?id=kb_article_view&sysparm_article=KB1002159

https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/administer/virtual-agent/ta...

Thank you,

Omkar

[sanasunilku]

1. For that click on Custom Greetings setup in virtual agent plugin
2. Click on configure on custom greetings & setup.
3. Click on default chat experience
4. In setup Topics , select Greetings….
5. Click on save
6. Next in setup topics click on fall back and select fall back.
7. and save it

[mania]

@sanasunilku 

Thanks for your reply!

1. For that click on Custom Greetings setup in virtual agent plugin - For this, is there any seperate plugin for custom greetings?

Thanks!

[mania]

@sanasunilku 

I got it first point i have added a greeting but not showing my topics.

Thanks!