I want to change greetings in virtual agent

[mania]

Hi,

As per below image, I want to change the greetings like below:
1. "Hi, I'm your Virtual Agent. Let me know how I can help you today." to "Welcome to servicenow, your virtual agent."

2. "What's your issue or request? Or take a look at what I can help with." to "Here's our frequently asked questions. Please select the topic that best fits your needs."

Can anyone please help on this.It will be useful.

Thanks!

[21121A3359]

ok

you can add your message here then it will display to you.

[Community Alums · Accepted solution]

Hi @mania ,

Please navigate to All< System UI< Messages, and search for this messages you get both the message or check below link 

https://<your_instance>/sys_ui_message_list.do?sysparm_query=messageSTARTSWITHWhat%27s%20your%20issue%20or%20request%5EORmessageSTARTSWITHHi%2C%20I%27m%20your%20Virtual%20Agent.%20Let%20me%20know%20how%20I%20can%20help%20you%20today&sysparm_first_row=1&sysparm_view=

Please mark my answer correct and helpful if this works for you

Thanks and Regards

Sarthak

[mania]

@Community Alums 

Its worked.

Thanks!

[rachelconstanti]

Good afternoon,

I am in need of changing those messages as well.  I updated per your reply but this did not change it for me. Do I need to change this anywhere else?

Thank you,

Rachel