I want to create a incident ticket from Postman using rest API which role i required to create incident ticket for user

Salman AHmad · ‎06-24-2021

I want to create a incident ticket from Postman using rest API which role i required to create incident ticket for user I give a role web_service_admin for user but it's not working but when i give the role admin it is working.

Kindly tell me which role is required to create ticket from postman because I am not want to give admin role to integration user.

Ankur Bawiskar · ‎07-07-2021

Hi,

that's correct.

I just wanted to test.

Now there is some ACL issue or query business rule.

Please check your incident table level READ ACL has which role and give that role to that API user.

Also did you check any query business rule is present on the table which is restricting.

Also did you table there is any table.* READ ACL which is blocking all the fields

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Ankur Bawiskar · ‎06-24-2021

Hi,

User should have snc_internal

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Salman AHmad · ‎06-24-2021

Hi,

Unable to give snc_internal role to user kindly help me.

Ankur Bawiskar · ‎06-24-2021

Hi,

try giving rest_service role

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Salman AHmad · ‎06-24-2021

Hi,

I also give Rest Service role but not working i Attached both postman and roles screenshots below.