Good afternoon,I am looking at a way to run a report that shows how many tickets an agent has updated in a given week, basically a snapshot of how much work a person has done, created tickets, updated tickets, everything.any ideas on how to do this?T...
Hi, My issue is I have created two 2 reports of same conditions & same table 1. is of List type 2. is of Single score type 1. In List type, I can choose my required columns. So when I Run it I can see what all columns I want. 2. I have created a ...
Hi, How to Get the Text Value of Multiple choice Variable in On Change Client Script as below When using the below code in onChange Script var modelval = g_form.getValue('APAC_EMEA_dell_Laptop'); i am getting the Value "Dell E7390 (Small Laptop)" ...
I have a related list that links assets and catalog tasks. The link is through the catalog item variable "PO" and the PO Number on the asset (it's more complicated than that, but that's the summary). I have the related list on Hardware form, Software...
Hi, I have 20 reports and 5 scheduled reports created by a User(Who is leaving the organisation) wants me to transfer the ownership of his data to another User. How can I do that? Regards, Vaishnavi
Has anyone tried using iPhone 5c Simulator - Responsive Design Testing Websites to test any of the functionality? Or what solutions do you guys use to test the Mobile functionality? The tablet module has the "Switch to Tablet View" to see how it ...
HelloHow do we create a filter to purely just show open parent incidents?CheersPaul
Dear Team, If some one has failed an exam , then till when one can take the next exam? for CIS ITSM.
I need to run a query to retrieve records created within a certain date range. Been here: http://wiki.service-now.com/index.php?title=GlideRecord which implies that where operators can be passed in, but the API is short on detail. Something like: gr...
Hi Guys While Email validation in BR i have one msg show in incident form that "Invalid Inasert" but i dont want that message show in incident window So how can i resolve it? Any suggestions Please see attach image for more clarification
Hi, We have created outages for a Configuration Item. We want to get the total availability percentage for that Configuration Item using Reports annually, monthly and weekly. How can we achieve that? We tried creating Service Offerings and Service Av...
Hello Community!We are in the process of implementing CAB Workbench for our organization. As part of our testing and training we are seeing an issue with the agenda auto-populating. Our issue is a bit different than others that I have seen question p...
The standard code to copy attachments from an inbound email to a RITM i.e. GlideSysAttachment.copy('sys_email', emailRec.sys_id, 'sc_req_item', ritm.sys_id); doesn't seem to be working anymore in New York. There is a new table now Email Attachments [...
Hi, I am trying to create catalog request using OOB service catalog REST API: Here is the Request Body: all 3 variables are reference field. Request submitted successfully but variables in RITM does not have any value. All variables are reference bu...
Hi All, I have a custom table "Table X" , i have also created a form link UI action "Generate Task". When i click this ui action, a pop up window should come with two fields "Assignee" ref to sys_user table & "Assignment Group" refer to group table. ...
