We have an automated process via our identity management system to inactivate a ServiceNow user when he/she separates from the company. This automatically removes the user from any groups and roles. However, that does not take into account any op...
Unable to trigger a Flow with simple flow where the trigger conditions are subject contains " " and the user ID is from " ". After triggering the inbound action, it should create an Incident record. Earlier it was working with subject as only conditi...
So I have two issues I'm trying to resolve and I'm not sure where to start. Here is the back story: I'm trying to set up Multi SSO solution now that we will have different companies logging into our ServiceNow. Originally we only had the need for one...
Hello all,How can I get the "Activity Stream @Mention Email" notification email to include the text of the @Mention?Thanks!Mike
Hi, I am Getting Error:PKIX path building failed: java.security.cert.CertPathBuilderException when trying to execute one of the "Remote file import". 03/16/20 11:34:01 (139) Worker-Standard:JavascriptProbe-24322992db6b4c10f1ed3892399619ce WARNING *...
Hi Team, How to trigger transform maps automatically ? Any help would be highly appreciated. Thanks, Karan
Hello All, We have requested items related list on request item form and non-admins are facing below error while trying to select the requested items . Can anyone help with what could be the root cause. "Information could not be downloaded from the s...
Hi, I need to create a CSV, semicolon seperated with two lines. First line is Name of variables and Second line is with the values of the variabes in a catalog. After creation of that CSV, need to send CSV to a particular user mail address. Can you p...
we have methods gs.getErrorMessage() and gs.getInfoMessage(). Where we use these methods and how to use these methods. what it gives the output. Pls explain...
Hi all,I would like to create a dashboard to display the "created" and "closed" fields from the "Task" table in a chart that have the columns stacked or side by side showing over a 12 month period.I have been able to create these charts separately, b...
Hi All I'm having difficulty in generating a report that will show me how many tickets each of my engineers has closed during the current week as a bar chart. I would also like to run a separate report showing how many tickets they have closed per...
Is there an OOB option to allow techs with itil role to change the state of an Incident while using the Now Agent app?Reason for this would be to allow the tech to set the state to On-Hold - Waiting Customer, or other Pending state.
Hi Experts! I need help figuring this out. Situation: I have a variable that currently points to our Departments table. Turns out, the data really belongs somewhere else and we need switch to using the Business Units table instead.So far so good.We...
Hi, I am fairly new to servicenow so I apologize if my question is framed poorly. I have a service catalog item that uses a variable set to define a source/destination IP and port for a users firewall request. I am using a variable set so that we c...
HI all, I want to show Error message, if there are any open change tasks before closing change and form not going to submit(close) . Here i wrote before business rule on change_request table before update when to run : state changes to closed var act...
