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How do I add Affected User to Call and Incident Form?

When I try to add Affected User field to Incident form, it does not appear as an available option to add to the form.  I have checked Yes for  Allow base table lists (task, cmdb_ci, etc.) to include extended table fields (incident_state, os_version, ...

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APadgett by Kilo Explorer
  • 2169 Views
  • 6 replies
  • 0 helpfuls

Resolved! Customizing Child Incidents slushbucket

Hello ServiceNow Community,I have a request to customize the slushbucket that appears when editing the Child Incidents related list in an Incident record:Here is the slushbucket:I need to change the way the slushbucket is displayed to achieve the fol...

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Daniel Gens by Tera Contributor
  • 2896 Views
  • 6 replies
  • 3 helpfuls

Resolved! My instance seems to be missing key roles such as: sn_incident_read

How to find/ access missing roles:  My instance seems to be missing key roles such as: sn_incident_read & sn_problem_read. Has anyone seen this before and what can be done to fix it these are critical for the Business stakeholder role.   Per: https:/...

jo_2016 by Tera Contributor
  • 2672 Views
  • 1 replies
  • 2 helpfuls

Resolved! How to convert Long integer to Date/Time field type

Hi,   I want to convert a long integer to Date/time.    In LDAP I have a field called accountexpires. The field type is long Integer. In the User table, I have field called End Date. The field type is Date/Time.   I want to map accountexpires with En...

sriram35 by Kilo Guru
  • 2771 Views
  • 5 replies
  • 5 helpfuls

Service Portal KB article does not show the images for End users

created 2m ago in Service Management   Hi Community Service Portal KB article does not show the images for End users but as a admin i'm able to see the icons in KB page if anyone had an idea about how to fix appreciated.   Attached images with...

chetan7845 by Kilo Contributor
  • 2219 Views
  • 4 replies
  • 0 helpfuls

Resolved! Change Calendar Visible to Public Users

Hi All,I have been trying to make the change calendar visible to all users via the Public role. I can get this to work by setting the Change Request [change_request] -- None -- as read only to the Public role and this I can see works as expected. But...

jamesk-apm by Kilo Contributor
  • 2911 Views
  • 9 replies
  • 2 helpfuls

Compare Due date with Current Date

Hi, Can some one help me my script is correct or Not  How to Compare Due date with Current Date, if both dates match then set field value. billinglineitems(); function billinglineitems() {var gr = new GlideRecord('u_billing_milestone');gr.addQuery('u...

Sironi by Kilo Sage
  • 3378 Views
  • 4 replies
  • 0 helpfuls

Resolved! Can I roll back a clone to restore changes in update sets?

I just cloned from production to our dev instance and lost the contents of three completed update sets, even though I excluded the sys_update_set table and created a data preserver for it. I had planned to move those update sets to production before ...

sbh by Tera Guru
  • 2205 Views
  • 4 replies
  • 2 helpfuls

Resolved! Close Service Catalog Task via Email

Hi Everyone,I'm trying to automatically close a service catalog task based on and end user clicking on a link in an automatically-sent email. Here's the inbound action script that I'm trying to use:closeUserAcceptanceTask();         function closeUs...

rba-chris by Kilo Expert
  • 2881 Views
  • 21 replies
  • 12 helpfuls

Resolved! Allow the user to edit reports directly from dashboard

Hi,  We have a dashboard and multiple reports created by a user who is going to leave the business very soon, so we need to allow his replacement to manage the dashboard and reports he created, so made the replacement as the dashboard owner and share...