Hello, I plan to integrate snow with external system. When user submit an incident, I want to transfer snow incident to external system by calling rest api, what should I do? I plan to use script includes and business rule to implement it, I'm not su...
Hi Team, I have a requirement to auto populate the number of projects involved by a specific user. For this i have used a Multi row Variable set. I have a variable referring to Project table inside variable set. In case if the logged user is assigned...
Hi All, Is there any specific parameter in system which could help us understand whether user logged in using SSO or user name and password
Is it possible to hide the false value.below are the screen shots showing the catalog item containing the check boxes.here i have checked one checkbox only but in portal it is showing true value along with false value.I want only true values should...
We have a table that we want to add as a 'related list' on ALL the the different class forms for the CMDB (eg cmdb_ci_alert_group, cmdb_ci_app_server etc) as it relates to all of them. I have tried adding it to the CMDB with the hope it would push do...
Hi, After group approval it goes for the license team approval. if user did not have same roles. example :adela.cervantsz has role scrum_user and when we are adding any group need to check user has roles not only one role any roles need to check fro...
I am trying to write a catalog item client script displaying a message with the users domain. I have tried many different script ideas over 10 hours but nothing I have tried works with Catalog client scripts. How can I Call user domain in a catalog c...
Hi all, we got a requirement to make label variable type as bold in service portal for a catalog item variable. I tried this by using a catalog client script. It is working fine in native view. If i open that catalog item request form in service po...
Hi Guys I have a request from our Service Desk manager for a report; He would like a report showing all the incidents that have gone from the ServiceDesk to a different assignment group, but only where the user who changed the assignment group was a ...
We have created a customized table that inherits from the task tableI would like to be able to see the details of a request in Request Summary > My Request when a non-authorized user creates a request. However, when a non-privileged user creates a re...
Is it possible to create a report or a dashboard and add it to the portal, available to certain users? Thank you, Donna
When looking at the approval form for a CHANGE the "Summary of Item being approved" field shows under the Activities field as shown in the first picture below, however on the Approval for a Requested Item it shows above (2nd picture below. How can i ...
In which table flow designer is stored?
Hi, I have a requirement to run a scheduled job for every 3 hours, how can i do it and what values should i use. Thanks, Supritha F
We have a Related list on the Task form which is reference to a custom table u_table1. When we click on New button it open a Dialog view of u_table1 table. On the custom form we have a button Send Email with a UI action {emailClientOpenPop('u_Table1...
