Resolved! How can I delete all records from a Table?
Hello,We are on Helsinki and wanted to delete all the records (> 20k) from a table. How can I do that? please advise.Thanks,Rajan Mehta
Forum Posts
How do I add Affected User to Call and Incident Form?
When I try to add Affected User field to Incident form, it does not appear as an available option to add to the form. I have checked Yes for Allow base table lists (task, cmdb_ci, etc.) to include extended table fields (incident_state, os_version, ...
Resolved! Customizing Child Incidents slushbucket
Hello ServiceNow Community,I have a request to customize the slushbucket that appears when editing the Child Incidents related list in an Incident record:Here is the slushbucket:I need to change the way the slushbucket is displayed to achieve the fol...
Resolved! How to write filters in reference qualifier for catalog variables( eg.lookup multiple choice) .
Please anyone give me some examples and explain the logic behind them
Resolved! I am not able to update the Icon or Picture on a record producer catalog item
I took an existing record producer (used for a particular standard change); did an insert & save; then added some variables and a template; saved the record with new name. Now, when I open the new record producer, I don't have the update/delete links...
Resolved! My instance seems to be missing key roles such as: sn_incident_read
How to find/ access missing roles: My instance seems to be missing key roles such as: sn_incident_read & sn_problem_read. Has anyone seen this before and what can be done to fix it these are critical for the Business stakeholder role. Per: https:/...
Resolved! Populate the watch list field from a variable that is on every catalog item
I have a variable set with a field of "requested_for" on every catalog item. I need that field to be copied to the watch list so that the requested for can receive email notifications. I've seen some articles on this subject but none really seem to ...
Resolved! SLA : difference between 'Actual time left ' and 'Business time left'
Hi, Do you know the difference between 'Actual time left ' and 'Business time left' . The SLA is 10 days, I set the duration to 80H . Thanks for help.
Resolved! How to convert Long integer to Date/Time field type
Hi, I want to convert a long integer to Date/time. In LDAP I have a field called accountexpires. The field type is long Integer. In the User table, I have field called End Date. The field type is Date/Time. I want to map accountexpires with En...
Service Portal KB article does not show the images for End users
created 2m ago in Service Management Hi Community Service Portal KB article does not show the images for End users but as a admin i'm able to see the icons in KB page if anyone had an idea about how to fix appreciated. Attached images with...
Resolved! Change Calendar Visible to Public Users
Hi All,I have been trying to make the change calendar visible to all users via the Public role. I can get this to work by setting the Change Request [change_request] -- None -- as read only to the Public role and this I can see works as expected. But...
Compare Due date with Current Date
Hi, Can some one help me my script is correct or Not How to Compare Due date with Current Date, if both dates match then set field value. billinglineitems(); function billinglineitems() {var gr = new GlideRecord('u_billing_milestone');gr.addQuery('u...
Resolved! Can I roll back a clone to restore changes in update sets?
I just cloned from production to our dev instance and lost the contents of three completed update sets, even though I excluded the sys_update_set table and created a data preserver for it. I had planned to move those update sets to production before ...
Resolved! Close Service Catalog Task via Email
Hi Everyone,I'm trying to automatically close a service catalog task based on and end user clicking on a link in an automatically-sent email. Here's the inbound action script that I'm trying to use:closeUserAcceptanceTask(); function closeUs...
Resolved! Allow the user to edit reports directly from dashboard
Hi, We have a dashboard and multiple reports created by a user who is going to leave the business very soon, so we need to allow his replacement to manage the dashboard and reports he created, so made the replacement as the dashboard owner and share...
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