As the title states, is there a specific way that one a request is submitted and the RITM state is changed to "Closed Complete" that all RITM variables become read only?The reason i am asking is because we have ran into issues where the business user...
Hi, I am working on a PowerShell based script to update a ticket in ServiceNow. The process I would be following is: - Retrieve a Service Now Incident Download it in XML/JSON format Update the fields such as Work Log/Close or Reopen a Ticket and the...
Hi, i would like to report/ query incidents of all active incidents so that it should give me the incidents based on age. like incidents count and age. For example like below Incident Count Age 25 ...
Hello, When looking at the Incidents (All) table I want to be able to write to the "Problem" field - in order to link Incidents to Problem records. This process works when writing to incident records that are active, when writing to an Incident recor...
Hi All, I am using arrayName.length to get the number of elements in an array. But result not seems right. What is the best way to get the count of the array elements? Is there anyother method? Thanks & Regards, Ram Prakash
Hello All, The show/hide filter icon is missing from my incident page. The top left funnel-like icon is there on all other (Changes/releases) pages but missing from the incident page. you can see it belowPlease advice.Chabi Anand
Hi, i have used below script , it is not displaying URL link in messge g_form.showFieldMsg("testing" + "<a href='" + 'https://www.doc.servicenow.com '+ "'>" + "</a>" + " has been created");
Once I have the consumable assets created with quantity, how can I update the quantity if I recieve more? I see if the same model/model category and stockroom record is created it merges but I am trying to see if there is any other way to just update...
I am checking in background script value output of glidedatetime. var myDate= new GlideDateTime('12/04/2018 13:34:23');gs.print(myDate.getValue());gs.print(myDate.getDisplayValue()); Output : 2018-12-04 yy-dd-mm 04/12/2018 var myDate= n...
Hi, I have got a requirement wherein the short description field in Incident form should be limited to 80 characters. User who is typing should be able to type only 80 characters and when he/she types the 81st character, an error message should be ...
Hi guys, I have create a JDBC Data Source and it working to retrive data from oracle database. Now I need to schedule that task. How Can I schedule JDBC to retrive data? If I create a Scheduled Jobs (based on JDBCFileLoader) I don't set JDBC Data Sou...
I just wanted to know how can I approve or reject a change request via Email just like the Approval Request Notification. Thanks for the feedback!
I want to be able to assign multiple tickets to one person at the same time. How can I do this?
I am working with the background script below learning how to create a table using script. It is working great. Re: the GlideColumnAttributes class or method, I only saw sample code that used the following: columnAttributes.setType("string"); colu...
I want to make a ui button 'REOPEN INCIDENT' on the incident form. Whenever we clicked on this updates will happen on the server side like incident state become close to active and on the client side comment field become mandatory.