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I want to create MTTR and MTBF reports

ardish1
Giga Contributor

‎09-27-2016 02:07 AM

I want to create MTTR and MTBF reports, please help me with the conditions?

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3 REPLIES 3

Ashish Kumar Ag
Kilo Guru

‎09-27-2016 03:40 AM

Please give more details, like on which table and on which scenario.


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ardish1
Giga Contributor
In response to Ashish Kumar Ag

‎09-27-2016 03:52 AM

Hi Ashish,



On Incident Table i want to create.



how MTBF and MTTR are calculated out of ServiceNow OOB ?



PLease help


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Ashish Kumar Ag
Kilo Guru
In response to ardish1

‎09-27-2016 04:01 AM

Refer



MTBF   and MTTR (Mean Time to Resolution) Reporting


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