Hi, I am wondering if anything special is needed to enable a custom field to be available as a Group by in reporting. I created 2 custom fields on the Incident table. 1 that concatenates the Category and Subcategory and another that concatenates 2 o...
/*Req 1:- Write a script to add "Test" in short description before on last 10 updated incident?*/var grinc = new GlideRecord('incident');grinc.addQuery('active',true);grinc.setLimit(10);grinc.orderByDesc('sys_updated_on');grinc.query();while(grinc.ne...
Can someone help me understand why this code is not working? I'm trying to use GlideAjax in an onSubmit client scriptThis is not a real requirement—I just want to learn because I was asked this in an interview last time.Also, if this question comes u...
How to get sys_id of currently logged in user in scripts-background?
In incident form i am able to add the Attached knowledge tab in related list, but After that is not visible , please help me on this how to resolve it.
Creating a variable without a name, where only the text box should visible (Label should not be seen in form)
Hello everyone, I have a custom portal enabled which is my default landing page.I have enabled the AI search and configured the ai search. On any keyword search and clicked on search button it takes to another page to display the results where i ...
Hello Community! I have configured the connection with microsoft account by using intune integration.How to import data in service now.where I need to check data? Please help!
Good morning.I have a Catalog Form on which, for a question, we have choices (Select box type). But user wants to select multiple choices. How can we do this? I know, one method is, we can go with check-boxes. But how can we go with List collector? S...
Hi Team! in our standard change proposal "propose a new standard change" we have assignment group mandatory under the "change request values", i know change request values can be edited in the "standard change administration" module but im looking fo...
Hi,A list collector field is added to Parent and child tickets.Related tickets from multiple sub tasks are getting added to parent. When two or more sub tasks having same related ticket it is getting duplicated and adding multiple times in parent rel...
Hi All,In Propose a new standard change template, there is a variable - Change Request Values.I do not want all fields to be shown, only few fields should be shown.Let me know how to achieve this.
Hi experts,we are seeing an issue, when the requestor post some comments on the case, the agent who is working on it is unable to see. How can we fix this issue? TIA
Is anyone using the Knowledge Management Module for non-technical processes and information? I'm striving for simplicity, so I'm considering using the Knowledge Management Module for storing internal processes as well. Examples:Major Incident Managem...
Outbound Rest Message (which uses OAuthToken) not working in the Run script Workflowvar r = new sn_ws.RESTMessageV2('<Rest Message>, '<method name>');r.setStringParameterNoEscape('userId', '<userId>');var response = r.execute();var responseBody = res...
