Hello, My organization is setting up domain separation. We are using the department field as the basis for the domain separation, which is pretty straight forward. Even if our use of departments is not so clean. We use departments as way of separat...
Hi, I have created Dashboard on 'purchase order line' table, and shared it with user(John Diesel) having 'sn_shop.shopper' . This dashboard has bar chart and list type report. Use able to see the bar chart but can't see the list report. It shows '...
As an admin user I am able to add incident to problem record but when i am impersonating with other users they are unable to add closed and canceled incidents to problem record
Explain me difference between change management and release management.
I am trying to understand how First Call Resolution Metric is calculated for both interaction and incidents. I can't seem to find what the out of box calculation math is. Also, what happens to the First Call Resolution metric when a Interaction opens...
Hello, The Xanadu highlights in docs state:Use ECMAScript 2021 (ES12) features in any server-side script.I understand this to also mean Global scope, in scoped apps this has been available since Tokyo. I spun up a PDI which is running on build `glide...
I would like your advice on our approach to receiving, issuing, and generating reports for peripherals, and eventually integrating with Ariba for procurement.The relevant ServiceNow items are:- ITAM (IT Asset Management)- Hardware Asset Management- C...
Hi Team, We have created a custom table for managing administrative tasks,and have few catalog items created,all catalog items have different variable and the requests are getting created in Custom table.Now we need to show all the variables in the c...
Here is the task: Field consultants need to be able to request items that support the workshops they are facilitating. They must be able to let IT know when the workshop is being hosted and the items required to be successful. 1. Using the Consulting...
Hi, I am unable to view the compose email section under workspace, could you please tell us a way to view it?
Our knowledge base has expanded dramatically as each of our different business units have come onboard and every one contributes to the creation of knowledge. This has led to some maintenance issues as information quickly becomes out of date and arti...
Hi,I am trying to understand what should be defined as a Business Service vs Technical Service.Is there a standard definition for a business service and technical service with some examples and how this definition impacts CMDB/CIs in ServiceNow?I als...
I have a few questions about the ServiceNow and Slack integration. 1. List of available features in SlackPlease provide a list of features available in the Slack integration (commands, shortcuts, etc.). 2. Ability to restrict each feature of the Slac...
We have notification configured when new incident created assignment group member should receive the notification. But some users are the part of multiple groups and want to stop the notification for only one assignment group. Is it possible if we ca...
I am able to populate time taken by problem ticket from state change from new to Root Cause Analysis,How to capture it for existing Problem Tickets which are already in Root Cause Analysis state?
