Hi All,I have a requirement to track the origin of knowledge article views dynamically in the kb_use table.Key aspects of the requirement:The origin should include every possible location (e.g., Virtual Agent, Workspaces, HRSS My IT, Now Mobile, etc....
What role is required to access Major Incident Management Configuration (/now/sow-admin/major-incident-management)on Service Operations Workspace Admin Center?
Hi all, Our client asked us to provide them with a "Decision Tree" for Idea, Demand, Project, Request & Change.Find attached an example that includes Problem and Incident given by them. Do we have something similar produced by ServiceNow for the topi...
Hello Experts, I am tring to the load the data of cost using transform map in tco module, but cost value is empty. Cost field type is fx currency. Could you help in this case.
Hi Everyone ,I am trying to close some old cases through a Fix script without triggering Notifications to Opened for, Subject Person and Approvers with the below script.var hrc = new GlideRecord('sn_hr_core_case');hrc.addQuery('number', 'HRC0044626')...
Hello,I have an archive rule set up on RITM(sc_req_item) and i'm able to archive related records as well like (SLA. sysapproval_approver....) but not able to archive sysapproval_group approval records, is their any process available whenever RITM arc...
Which tool is used for creating dependencies between configuration items in CMDB.?
I have a requirement where for request item i am creating an approvals using Approval activity and there is a case where if additional details are required i am providing a mailto link in the approval notification where using inbound action i am upda...
I know DOM Manipulation is not recommended by servicenow but we need a solution whenever a link is clicked we need to validate if it is already clicked or not? Requirement: There is a link which if it is not clicked then we need to show an alert and ...
Hello Team,I have an existing Catalog Item which is having a variable set added to it & it opens a new form within this catalog item:1.Test1 (Reference Field)2.Test 2 (Reference Field)3.Test 3 (Reference Field)4.Test 4 (Reference Field)5.Test 5 (Refe...
Hi All, I have installed Walk up Plugin on my client's Paris ServiceNow Dev Instance. I have loaded the demo data as well. When I have opened walk up portal (/walkup) by impersonating Walk User then I am only able to see Locations that came as part o...
I was attempting to do some research on how to optimize a GlideRecord query. ChatGPT said that when I run:grIncident.query(); while (grIncident.next()) {}then all of the record fields are returned in the query and all of those data points are loaded...
Just did a clone down from Prod to Test instance and the banner colors on the Test instance changed to the Prod instance.I changed the sys properties Basic Configuration UI16 and the CSS files, but nothing is changing. Is there a step I am missing. ...
Hi ServiceNow Team,I have a requirement to create a report on sysapproval_approver table for only RITM's(sc_req_item) records where I can be able to see the request variable information as well, like if we have one request for "Request for ServiceNow...
Am trying to close off on the Configure sick conditions and it keeps failing for both Normal and Standard changes.What I did:- went to Change => risk conditions- disabled the Insufficient lead time- insert and stay on the Insufficient lead time- o...
