Hi,I've a requirement to give access to a particular group, by which all members of that group will have required access to Delete any Knowledge Feedback Task (kb_feedback_task). I've tried to create a new ACL as below - But it's not working. Can an...
My latest PDI has been re-claimed. How can i access update set of the re-claimed PDI ?
We have a process we are putting in place called request for change at a high level this is what the process it. User will submit a Enhancement request and get manager approval.Task is assigned to an IT Analyst to determine if this should be done.Ana...
Hi All, We have a requirement to add a placeholder text to the work notes field in the incident records. It is possible to add a placeholder text to any new record before submitting it. However, unfortunately, in case of already existing incidents th...
Hello, I'm new to ServiceNow and I'm trying to set up a Record Producer. However, I'm facing an issue with the Description field. When I submit an incident, the text in this field contains HTML tags. The variable type is set to HTML, and it's a simpl...
In the Incident module, the State = On Hold has an integer value of 3. In the base Task table, 3 = Closed Complete. Because of this, when the user does metrics on the Task table, Incidents that are On Hold are showing in the Closed Complete bucke...
Good morning ServiceNow enthusiasts Could somebody explain to me the actual reason why the tasks defined within a standard change template are created and assigned PRIOR to the implementation phase? I do understand they are pre-approved changes, but ...
the Oncall workflows are controlled by trigger rules. we have a trigger rule for when an assignment group is null. When the incident is assigned it no longer meets this criteria and is looking for a rule that matches the assignment group. This is wo...
Hello all,I have added "Interaction realated record >task" related record in the incident form but its not visible still on the related records if i go to inteaction and click on icreate incident and if one incident gets created then this related rec...
Hello,We have a requirement in the Survey and Assessment module where we need multiple users to fill out a single survey instance.I understand that in ServiceNow, each survey instance is typically assigned to a single user, and only that user can com...
Have some random accounts that are getting the message "Invalid Requested Resource Path" when trying to Start a Microsoft Teams Chat from any record within ServiceNow, either from SOW or Default View. Have gone through the steps mentioned in the arti...
As the CSA exam is currently being taken on Yokohama, how come the CSA course is only available on Xanadu or am I missing something?
I need to make the API connection with DeepL to start using dynamic translations in ServiceNow forms.I am new to ServiceNow Integration, and this is my first task for client.Can anyone please help me out by explaining how it works or please provide m...
In ServiceNow Trigger rules fire only if the assigned_to and assignment_group fields are not populated on a record. My requirement is to trigger paging even if incident created with assignment group.I tried to create BR for this but it doesnot start ...
Hi all, In the ESC portal , tour section how to use employee centre link is not working .above three links are working fine by clicking the how to use the employee center , I am receiving Can you help me how to resolve this issue. Thanks and ...
