Hi All, I am creating incident from interaction in agent workspace. once incident is created, the interaction record is showing as empty under incident record in "Interactions" related list.This is happening only for some records. Can anyone tell me ...
Hi I Cannot the see the related list filter from the record but I can see it it on the sys_ui_related under this Related List Entries list (But I cannot edit it in the list view want to remove this filter) How can I do it ? For your reference am att...
I have a requirement to add a hyperlink to an errormessage which is coming from a business rule.On clicking the link it should opens a new rca type problem task creation page in SOW.It shouldnt refresh current workspace tab it should simply opens a n...
I am trying to change the Incident form view, for a particular user group though ATF. Manually I can change the Form view to Default view, Self service or Service Portal. But through ATF, i am unable to fetch the Form view nor change the form view. C...
Hi folks - I've a use case where I want to be able to relate a particular "Any" Service Now record (i.e a specific sys_id on any table) I discovered that this can be acheived by adding a field of type DocumentID on the table. Wiki provides informati...
Hello everyone,I have created a custom webpage using Visual Studio Code with basic fields such as First Name, Last Name, Email, and User ID, along with a submit button. Now, I need to integrate it with ServiceNow so that when a user submits the form ...
Is there a way to change the workflow for a change request, where if in scheduled status and the scheduled date changes, the status of the workflow goes back to New status? Thanks
for below code var dur = GlideDateTime.subtract(new GlideDateTime("2025-03-28 18:04:55"), new GlideDateTime("2025-03-29 18:04:55"));gs.info("dur: " +dur.getByFormat('hh:mm:ss')); dur_seconds = GlideDateTime.subtract(new GlideDateTime("2025-03-28 18:0...
Hello,I need to write a script include filtering some options for a field in my Change Request table.I need it to only run if the assignment group field contains a certain value.When I looked up for the assignment group via REST API Explorer, it retu...
Hi Community! There's a field on the Task table called business_duration.- Is it still "alive" or is it deprecated?- How is it calculated?- Does it make use of any schedules, calendars etc? many thanks in advance /Tommy
Hello, I created a custom List field in change_request table, named u_environment, referencing a custom table named u_environment.When selecting several options their names display properly, but when I submit the change request it only shows the name...
I'm using below code to create RITM from scheduled job , it creating RITM , now want to add that RITM as parent for u_exception_request record.or u_exception_request record --> related list --> add this RITM var excption = new GlideRecord("u_exce...
Hi , author is not able to edit the knowledge article whenver checked by other person and he is receiving error "This article cannot be edited since it is already checked out ". can y ou tell me which role required to author to edit the knowledge ...
Hi All,I need to write a before business ruleI need to apply certain condition based on RITM which are1.Catalog Item should be "abc" for the associate RITM2. if anyone tries to update the value of the variable present in the RITM through variable (sc...
On change request I have a related list that is a m2m relationship to a custom table. How can I disable Delete option to all users from the "Action on selected rows". I tried to use ACL but restricting delete is disabling the removal of the related r...
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