We went live in April of this year and continue to have complaints from end users and agents regarding communications between self-service users, fulfillers, and other business users/agents outside of the RITM or SCTASKS. I have searched through the...
Hello folks,After spending some confusing hours on this, I finally broke down the Deny Unless ACL decision type into a simple real-world example.Scenario: Imagine a sensitive field called "Payment Status". Several Allow if ACLs already grant access t...
OverviewThis article explains how to send an automatic Microsoft Teams notification to the Caller whenever an Incident is created on their behalf in ServiceNow.The notification will include:Incident NumberShort DescriptionA clickable linkThe link op...
Hello community,We are looking to create guided tour for one of our new hire onboarding form. Could you please recommend where we should create this guided tour like inside the form, or as a variable button??? Please let me know your thoughts.Thank...
Hello Friends,Need your help, below code is not working dynamic, any mistake in request body. Creating the record in external system but caller and short_description is not dynamic it is inserting ${sd}, ${caller_id}. var sp = new sn_ws.SOAPMessageV2...
In the form layout the Work notes field is above the Additional comments field as you can see in the below image.But on the form, it looks like the Work notes field is below the Additional comment field. Can anyone help me with this? How can I move t...
Working on our Teams integration to get notifications etc through from ServiceNow, and coming upon a number of issues. Hoping someone else has come across this and can advise what they did. Initially logged a Hi ticket and got pointed at this link - ...
I’m working on enabling Agent Assist in a custom workspace for one of our tables. Here’s what I’ve done so far:Created a new record in cxs_table_config (Table Configuration) for my custom table.The configuration is for Knowledge Articles.After this, ...
Hello, I need to automatically populate the Approving Manager variable in a ServiceNow catalog item based on the following logic:If the Is this request for you? variable is Yes, then the manager of the Requested by user should be auto-populated in th...
Hello, I have a requirement to disable/hide the Journal field on the Service Portal if the request has been closed for more than 7 days. After 7 days of closure, the comment and work notes functionality should be disabled for both the requester and a...
Hi,I am facing one issue in widget "Online check-in experience"As i need to customize this one for 2 different requirment i need to clone this 2 times. But problem here is angular ng templates there are 8 template in ootb widget in this out of 8 i am...
I'm currently on ServiceNow Zurich. Our Active Directory is integrated with ServiceNow. We have Assignment Group names such as 'ICT Service Desk' with the SAM account name 'APP - ServiceNow - ICT Service Desk'. Lately, we've created new Assignment ...
Hi All, I have created a new DBV joining 3 tables and I want to bring this Database view under Related List conditions while building a Report based on Table: Risk Identification [sn_risk_advanced_risk_identification]Hope the attached screenshot will...
I am looking for recommendations for implementing a sequential approval process for Normal change requests during the Assess stage. The goal is to eliminate a manual approval step for obtaining a second business approval before submitting the chang...
Hello All, We are doing AD integration using spoke and we have to achieve below functionality : New User should be created with first intial, last namee.g. for Jia Singhjsinghif this fails because username already exists, we should try first two let...
