I want to customize the $pwd_new page related to password reset

Saigopaldonepud
Tera Contributor

‎08-14-2025 09:21 AM

Hi Experts,

 

I want to customize the $pwd_new page, I want to remove
"Maximum 100 characters

We'll also check these requirements once you submit
  • No repetitions more than 3 character(s)
  • No sequence more than 3 character(s)
  • No user data like first name, last name, username, and company name"

    Please Help me

 

Saigopaldonepud_0-1755188430295.png

 

0 Helpfuls
  • 349 Views
1 REPLY 1

Bhimashankar H
Mega Sage

‎08-14-2025 04:36 PM

Hi @Saigopaldonepud ,

 

This requires some jelly script customization Customize psd rst Process  and Integrate Password Reset with a Service Portal widgetIntegrate Password Reset with a Service Portal ... .

 

Please go throw the below community post for Brand OOB Password Reset and Password Enrollment UI Pages .

 

Below are the some supporting documentation from ServiceNow.

Configure Password Policy ,

Password Complexity Requirement ,

Password Policies in your instance ,

Explore Password Complexity Reuirement 

 

This is not just changing the page/policies, this is high risk that might update in upcoming releases, do only required changes and keep up to date your instance in later release they are already have these kinds of password policies.

 

 

Thanks,
Bhimashankar H

 

-------------------------------------------------------------------------------------------------
If my response points you in the right directions, please consider marking it as 'Helpful' & 'Correct'. Thanks!