I want to fetch the one data from work notes of interaction to incident field

[PRAGHATIESH S]

Hi,

I have created one record producer to generate Interaction record. On that I have fetch the "Phone" variables data to work notes of interaction.

From the interaction we are creating a incident. That time that work notes of "Phone" needs to be updated on the Incident field "Mobile".

First is it possible to cascade the particular data from the work notes to Incident field?

If yes, how can we achieve it.

[Shruti]

Hi,

"caller_phone_number" field on interaction table can be used to store phone variable data instead of worknotes.

[Ankur Bawiskar]

@PRAGHATIESH S 

work notes on interaction is journal field.

You can get data from it and do string manipulation and extract the phone number and set it in that field

what script did you start with and where are you stuck?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@PRAGHATIESH S 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@PRAGHATIESH S 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.