How RITM getting attached to ReQ

[PRAGHATIESH S]

Hi,

Once Request approved the RITM getting attached automatically. What is OOB workflow or script doing these functions.

Can anyone let me know.

[Anurag Tripathi]

Every REQ will have at least one RITM. 

In your case one req is approved RITM is generated, if the order value is below 100 then it is auto approved and REQ and RITM will be generated together.

Its just how catalog items work, not sure of we can see those scripts.

[PRAGHATIESH S]

Hi @Anurag Tripathi 

Yes you are correct, the REQ is auto approved and RITM generated. But if I want shouldn't to create RITM means, what can I configure?

[Anurag Tripathi]

What is the business case here? what would you do with a blank REQ?

[Ankur Bawiskar]

@PRAGHATIESH S 

why would you want no RITM under that REQ? why to disable that? Not a good practice and doesn't fit in ITIL process.

REQ simply means somebody wants to raise a request and it can contains multiple catalog items.

Once REQ is approved system generates the RITM, the code for this comes from this BR.

the script include "CatalogRequestUtil" is read-only which handles this

If my response helped please mark it correct and close the thread so that it benefits future readers.