i would like to certain groups like desktop support support itil to access sow and not native ui

[chercm]

i would like to certain groups like desktop support support itil to access sow and not native ui , how it can be done ?

[Bhimashankar H]

Hey @chercm ,

If you want to create the group, you can create in 'sys_user_group', but if you don't want the native UI then, is it like for integration or what sort?

Please post your question clearly or let me know if I am missing something?


Thanks,
Bhimashankar

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[chercm]

@Bhimashankar H  the reason being is that we came some AI functionality in SOW and want to increase the utilisation of it . i also understand that running reports might need to use native. but majority should be just concentrating on SOW . 

[Bhimashankar H]

You can try creating group as normal and use those groups when configuring the interaction with SOW, like it is like web accessing user so that they user group won't be able to access log in screen like native UI. You need to configure these groups to interact with the SOW.

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[chercm]

@Bhimashankar H  configure where ?