i would like to certain groups like desktop support support itil to access sow and not native ui
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‎07-14-2025 11:13 PM
i would like to certain groups like desktop support support itil to access sow and not native ui , how it can be done ?
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‎07-15-2025 12:04 AM
Hi @chercm ,
have thought about this myself, but haven’t found any way that you restrict users from the native UI and by that enforce SOW.
If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.
Best regards
Anders
Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/
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‎07-15-2025 01:45 AM
Hi @chercm
You can assign the SOW role to the specific group(s) you want to have access to SOW. However, by default (OOTB), all groups can access the native view.
What is your business case to restrict like that.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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‎07-15-2025 05:43 AM
@Dr Atul G- LNG the reason being is that we came some AI functionality in SOW and want to increase the utilisation of it . i also understand that running reports might need to use native. but majority should be just concentrating on SOW.
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‎07-15-2025 01:09 PM
You can attempt to update the script include SPEntryPage (sys_id: 3647c37253221200b0b0547cedc587fd) to force redirect to SOW for users that meet your criteria.
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‎07-16-2025 03:41 PM
@jcmings do i need to create groups for the users that i need to force them to sow ?
