i would like to certain groups like desktop support support itil to access sow and not native ui

[chercm]

i would like to certain groups like desktop support support itil to access sow and not native ui , how it can be done ?

[AndersBGS]

Hi @chercm ,

 have thought about this myself, but haven’t found any way that you restrict users from the native UI and by that enforce SOW.

[Dr Atul - LNG]

Hi @chercm 

You can assign the SOW role to the specific group(s) you want to have access to SOW. However, by default (OOTB), all groups can access the native view.

What is your business case to restrict like that.

[chercm]

@Dr Atul - LNG  the reason being is that we came some AI functionality in SOW and want to increase the utilisation of it . i also understand that running reports might need to use native. but majority should be just concentrating on SOW. 

[jcmings]

You can attempt to update the script include SPEntryPage (sys_id: 3647c37253221200b0b0547cedc587fd) to force redirect to SOW for users that meet your criteria.

[chercm]

@jcmings  do i need to create groups for the users that i need to force them to sow ?