i would like to certain groups like desktop support support itil to access sow and not native ui

[chercm]

i would like to certain groups like desktop support support itil to access sow and not native ui , how it can be done ?

[chercm]

@jcmings  yes i understand but the issue is that we have other production support teams using the itil role to access the fulfiller view . so that is why i am trying to use groups instead