iApprovalAPI made approval from Requested state to No Longer Required. How this happened

[sri vyshnavi]

Hi Team,

I have created an approval for a record which is on custom table. 

Initially it is in requested state. So I have created a custom Approve button on related list, we should select the records only then we can approve those records. I selected some of the records and approved then.

For some other records, the state of the Approval automatically changed to No Longer Required.

When I checked on history it shows IApprovalApi user made form Requested to No Longer Required.

I tested this functionality many times before this and also after this to reflect the same scenerio, but it never came up.

Can I know how this changed to No Longer Required. I need to fix this error, it should be in Requested state itself, should not turn to No longer required state, It should turn to Approved only.

[sri vyshnavi]

Hi Team,

I have created an approval for a record which is on custom table. 

Initially it is in requested state. So I have created a custom Approve button on related list, we should select the records only then we can approve those records. I selected some of the records and approved then.

For some other records, the state of the Approval automatically changed to No Longer Required.

When I checked on history it shows IApprovalApi user made form Requested to No Longer Required.

I tested this functionality many times before this and also after this to reflect the same scenerio, but it never came up.

Can I know how this changed to No Longer Required. I need to fix this error, it should be in Requested state itself, should not turn to No longer required state, It should turn to Approved only.

[Anil Lande]

Hi,

Can you please explain how approvals are triggered? 

If you are requesting Parallel User approvals or Group Approval through Workflow/Flow then you need to configure the rule to process approval.

The rules are like 'Approve/Reject when anyone approve' , 'Wait for everyone to approve/reject' etc.

If you you have a rule "Approve when anyone approve" then other records are automatically set as 'No Longer Required'.

Please check your configuration of approvals in Flow or Workflow.