In the password reset request table, what happen to the In Progress status?

[JLeong]

Hi guys!

In the password reset request table, what happen to the 'In Progress' status? Do we need to change these to 'false'.

Thank you!

[GlideFather]

Hi @JLeong,

I guess that will be automatically deactivated after some period of time.

Imagine the process:

• Password reset has started,
• User didn't complete the steps
  • State is In Progress
• Defined time frame has passed (e.g. 10 min, 1 day, ... i don't know the exact period)
  • State is Cancelled and request inactive

Do you have any more details we could inspect together?

[vignesh parthib]

Hi @JLeong 

when the password reset request reaches a final state — such as Success, Failed (e.g., verification or system error), Cancelled (user cancels or abandons), or Expired (if timeout logic is implemented).
🔹 ServiceNow automatically sets Active = false in these cases.

when the password reset request is in an intermediate state — including New (just created), In Progress (user verifying or system processing), Waiting for Verification (user action pending), Verification Complete (ready to reset), or Resetting Password (password being updated).
🔹 These states mean the request is still ongoing and not yet finalized.

Thanks,
Vignesh
"If this solution resolves your issue, kindly mark it as correct."

[Ankur Bawiskar]

@JLeong 

it means user is still in working through steps to reset

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@JLeong 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.