Records are showing empty in approvers list
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11-15-2023 06:03 AM
The approver can't see some of the records in the approvals list table , which are all related to knowledge articles. i am attaching the screen shots . when i click on the "requested" for empty records then it shows the records like in the second screen shot. So can any one suggest why it was happened & what's the solution. also the approver is also the owner of the knowledge base. & we are using the workflow as "knowledge-approval publish".
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11-15-2023 07:47 AM
Hi @bgckumar2,
Have a look into this link, It may help you in some way: https://www.servicenow.com/community/now-platform-forum/adding-an-approver-to-knowledge-articles/m-p....
