if SC task sill open - request Item closed

[Kishor Mudhili]

hello friends,

we have created Flow to create one SC Task, but customers adding multiple Sctasks to the requests.

if they closed any SCtask, automatically it's related RITM got closed, it should not happend because when all SCTasks are completed then Related RITM/REQ should be closed, 

i think it should be possible via BR, but not sure how I can 🙂

please help me how we can reproduce the issue. 

[Saurav11 · Accepted solution]

Hello,

Can you open the script tracer and then while you closing the sc task start it and then close the task this will give use the list of scripts running during that process. Also make sure your flow is inactive.

[Kishor Mudhili · Accepted solution]

if we removed the update conditions from Flow. it won't work . i have restored again then it's working ...

[Anil Lande]

Hi,

Did you find what is closing requested item when the SC TASK is closed.?

Is it closed by your flow?

Or is there any generic logic like BR/FLOW to close RITM whn sc task is closed.

[Anil Lande]

What do you mean by this?

"but customers adding multiple Sctasks to the requests."

[Kishor Mudhili]

once Request Item generated, under request item, they are adding SC tasks manual ( by default one sc task auto generated)

[Kishor Mudhili]

i have updated the stage in throgh flow: