Hi SNOW Community,What does everyone feel is the best practices for having a 'planning' priority where a ticket doesn't have an SLA attached to it, we're waiting on a vender or where the record is for something occurring far in the future?Since we ca...
Hi I have a requirement where I have a table having ACL where user with no role can't write on any field in the table. I have "update inbound email action" on the table which will add comments on record from reply email. Issue here is I want that out...
Hi Everyone,Our company is beginning to implement Servicenow and I'm tasked with ensuring all requirements are met. I'm currently looking at Survey Management and am having a few issues getting exactly what we want so thought I'd reach out to the com...
We have a requirement from wherein we want a tooltip to be shown on all the choices of a choice list. When a user hover over any option on the choice list, a hint should be shown explaining the meaning/implication of the choice. Anyone?
We have a requirement to restrict users from "Company123" from viewing "everyone else's" incidents, so they will only be able to see records if the caller or the opened by fields is someone from their company, OR if it is assigned to one of the "comp...
I haven't looked at our import sets for our LDAP in over a year... since someone set us up. There is several errors and it looks like it is only on new users that have come in and it is erroring due to the ObjectGUID field. The user is in the users t...
How can I use standard report tools to report same day resolution rate?For example total number of tickets opened today is 10010 of the are resolved today so the same day resolution would be 10%I can only find how to tell the number of same day resol...
I presently have the LDAP looking for the following attributessn,name,telephonenumber,samaccountname,source,mobile,mail,physicaldeliveryofficename,givenname,useraccountcontrol,managerWhen i tested an import the manager field comes in as suchi have ed...
Im having issues with the Requests (sc_request), where the short description and description fields are not populating. Either by Email or by Self Service the those two fields on the Request will not populate. I should be a little more clearer th...
Hello, I am running into an issue after upgrading to Fuji with reporting. Some of the users are not able to dot walk to reference fields from one table to another in a report. One of the Knowledge admins is trying to run a report in the Knowledge Use...
I am checking to see if a answer to survey response is null or not. The field is a multiline string field. I tried != null and current.valueISNOTEMPTY, current.value|ISNOTEMPTY but no luck. Is there any other way to check this?Thanks
Hi All,I am relatively new in the ServiceNow coding area and need urgent assistance / guidance. My organization has been using ServiceNow Eureka for many years and from time to time people touched and created scripts, UI Actions, reports etc. with ha...
Working on to relate Storage Servers with Storage ClustersAlso, to relate Storage Volumes to relate with Storage clusters. Please provide your suggestions.
Hi,What is the best way of finding how many times a ticket has been put on hold? Does the Task table hold this or would I need to check a history/audit table to find this out?Thanks
Hi All,Just wanted to ask if there is a limit to the number of tags you can add to a ticket? Thanks,Vadi
| User | Count |
|---|---|
| 30 | |
| 15 | |
| 11 | |
| 8 | |
| 6 |
