I have a team that has created a fairly complicated formula using excel to create an On-Call schedule. Is there a way to import their on-call schedule from an excel spreadsheet to create their on-call calendar?
Does anyone know how to create a Parent Request that I can attach Child requests to. Much like the way you can create a parent INC. Does this functionality exist for request tickets?
For every currency field in any of the servicenow tables (like alm_asset.cost or pm_project.budget_cost) if multiple currency model is implemented, then we can get the local & global currency values and currency codes from fx_currency_instance table....
When a catalog item is raised, based on some criteria, the priority of RITM gets changed. Now the Tasks are getting generated with default p4. I need to set te Priority of these Tasks to be same as RITM Priority. This is code which i tried using BR...
Hello All, I have a transform map where I need to coalesce two unique fields to check the fields and update the existing records in the target table through the import sets. We are importing data through the import sets and transforming the data thr...
We just went live this weekend with Service Now Istanbul (patch 6). This seems like a basic question, but I can't seem to find the answer in the Wiki or Docs, or searching this forum. How do I rename a standard change template? I see how to...
I can't find a specific reason why I need to add the Type = itil to a resolver group. I've been told that it allows the fulfiller to pick the group for assignment but unsure why there exists any other reason. I am asking because we have a Role & Orga...
Dear Kingston Users I have to hide the password value in single line text field in record producer, which was created from sys_user table (through "Add to service catalog"). Do you have any suggestion? Thanks in advance
Hi , Am not sure if this is repeated question but am not able to find relevant thread. I have 250 Fulfiller and 50 approver licenses for organization. It seems that we are having confusion to know when exactly fulfiller and approver licesces gets u...
Hi , I need to extract the last four digits of a number field ,irrespective of the identifiers. mean we dont have any option to split on the string like (" , _, -,) etc.just blindly need to extract last four characters of the string.how can we achiev...
Hello, We are finding the serial numbers of CI's for multiple platforms in CMDB. For example, windows server CI's serial number will be updated from multiple sources like SCCM, Discovery etc. I would like to know the field to see the source of updat...
I have a requirement to track all of the software assets of my organisation in ServiceNow. Right now, all of the software tracking happens on Excel sheets and obviously, it is a painful task for the System Admins to revisit Excel sheets, every now an...
Hi How do i populate Location row, location rack and location rack unit information in CMDB for the device names mentioned in excel sheet otherwise how do i export information in excel sheet to cmdb. after updating i would like to know out of the to...
I am trying to filter the assignment group field on the incident form to only show groups that the current assigned to member is in AND to also only show groups that have a group type of "assignment group". I can do either individually but can't se...
I want to add attachment from email to target table (directly to paper-clip) using inbound or script include? can yoy plz suggest on this. Its an urgent requirement
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