Resolved! Calculate time difference in minutes
I want a field to display the difference between two times in minutes.Eg: Business Duration = 136
Forum Posts
How to Continue Sending Email Notifications for Breached SLAs
We've already reached the final escalation intervals (which is "Overdue") for SLAs and we have an email notification firing on each of the other intervals (Moderate, High, and Overdue). We want to continue sending email notifications weekly for Incid...
Can cloning happen between two different versions?
Hello,I have couple of questions with regards to Cloning.1) Can cloning happen between two different versions? For eg: Can I clone an instance which is in Helsinki over an Instance which is in Jakarta?2) If I use "Preserve Data" for some tables, I kn...
onclick function in email notification
Hi All, Please let us know how to use onclick html function in email notification.I have use;<button type="button" onclick="$sysapproval()">Click Me!</button>as soon as I save the record, the onclick function will disappear and button wil not work.Pl...
Setting a default value in a variable
I am very new to scripting and need some help on the followingI am creating a Catalog item which has a variable name called Application which is a reference field to the Application table . I want the field owned by for that application on the applic...
Resolved! How to display email id in reference field
Hello All,i have created a reference field on users table, i need to display user_email_id in reference field instead of user_name,please help me in this scenario.RegardsBitra
fields values are not saving on incident form
Hi All,I am facing below issues with incident record.I created one incident record manually, while creating the incident i selected caller field, assigned to, assignment group, and all other fileds information. when i click on submit/save button its ...
Incidents report for touched assignment group
Hello all,Is it possible and how can I make a report about Incidents touched a specific assignment group. I need a simple list with columns like: date entering the queue, date assigned to someone from the group, assigned to, date exiting the queue(re...
REST API User Not Authenticated
I'm trying to create records in an import set via REST API. I have the REST API using the Import Set API name. https://instance.service-now.com/api/now/import/u_test. I have created the security rule for "create" and added the rest service role...
Resolved! Order choice on lookup select box variable
HI, I have created a lookup select box variable which relates to a field on a table. I would like to sort the choices on the variable to match the order on the form field. How would I go about doing this? Thanks in advance. Emma
Resolved! Checkbox alignment in Service Portal
Hi Group,We created a catalog item with checkboxes when we had CMS, when we migrated to SP we saw a change in alignment of the check boxes to 4 across. I have developed a new catalog item and I cannot seem to get the check boxes to align the same way...
scroll to top button
Hello,Is there any way to implement a (Back to top button) on all the diffrent forms on ServiceNow?this button should appear when a user starts to scroll down.Thanks.
Resolved! LDAP Authentication using UserPrincipalName (UPN)
Hi All,We have a Domain Separated ServiceNow environment. As you know in LDAP integration samAccountName is mapped with the 'user_name' field of ServiceNow.Due to domain separation we have multiple customer hosted on our ServiceNow. Our challenge i...
Resolved! Unable to go to next page in List view when using a Group by
Hi,Does anyone know how to resolve not being able to go to the next page in a List view when using a Group by?I am working in the Service Desk > My Work module. When I group by Task Type, I see that I have 35 Catalog Tasks; however, I can only see ...
Resolved! Related Search Results - Increase the number of articles
Greetings,We have added the "Related Search Results" to the New Call form and the Incident form. Now I have a request to increase the number of articles shown in the related search results section with possibly a scroll feature.Thank you,Kim Reverm...
