Images within a catalog item

[johnsonjohn]

Hi - relatively new to Service Now development - have been asked to create a catalog item that contains multiple checkboxes that would allow the requester to choose from various types of IT equipment (e.g. monitor, mouse, keyboard etc).   The requester also asked if I can add images next to each checkbox option -- so e.g. next to (or right below) the keyboard, display an image of a keyboard.   I see no option in the checkbox field type to add an image, so I'm wondering if this is even possible.   The only place where I see that an image can be added is at the catalog item level.

Am I correct in responding to the requester that we can't do what he's asking for?   Besides splitting each checkbox option into a separate catalog item and adding an image that way, are there any other options available to add images?

Thanks in advance for any feedback.

[Pradeep Sharma]

Hello Johnson,

There is no image type field but you should be able to define an HTML variable and insert an img tag.

[johnsonjohn]

Thanks for the response, Pradeep.   We have decided to use the order guide option as suggested by Steven Gonzalez.   Appreciate your feedback nonetheless!

[Steven G_ · Accepted solution]

Hi Johnson,

I would create a request for each item (they can all have an image) then create an order guide to consolidate them all together. That is what I would do.

[johnsonjohn]

Thank you Steven, I proposed this to my team and they liked it.   We are going to do it exactly as you suggested -- multiple request items bundled in an order guide.   Appreciate the guidance.