Issue with mandatory field
Hi All, I have a field which is mandatory so as it should be but issue is that this field is with no value but field is no longer mandatory (no red)... what can be a reason? Thanks in advance for help!
Forum Posts
Do not display one of the SLA definition on SLA widget within Agent Workspace for case.
When we open a case in the agent workspace there are SLA definitions which are getting shown in the SLA widget (in the form of Component) Please refer below image.We want to hide one of the SLA definition from that SLA widget shown in below image. Th...
Regarding Scheduled Report
Hi,I have created a conditional Scheduled Report to generate the report in every 3 months on every 1st day of the 3rd month.Now the requirement is to show the months dynamically for which the report is generated in every 3 months on the Scheduled Rep...
I need to show retired articles visible on service portal
I have one requirement, I need to visible retired kb articles on service portal, How to do it?
Resolved! Check the deleted record log
Hi,In service now imp_user[import set table] contain some entry(record) whenever we load data inside this table, I want to know where I can check the log details and which user or scheduler is responsible for deleting the record in this table.Also pl...
Resolved! How to delete the existing actalog task activity from workflow of a catalog item
Hi All, I am new to workflows and I have a very basic workflow question. We have a catalog item which has an associated custom workflow. There were 3 catalog task activties which gets generated when catalog item is submitted by end user.Now the requi...
ITSM & Guest Users
Hello, I'm new to ServiceNow and I was told that ITSM is typically not for use by non-authenticated users. Hence the primary existence of CSM. However, I see there is the ability OOB for non-authenticated users to created incidents through email/inb...
Edit ritm variables on service portal
Hi Team,We have a requirement to edit variables in additional details section in portal after request submission..by default these fields are readonly and I have tried onload client script as well but it is not working.Can anyone help me on thisThank...
Resolved! Create drop down field in incident table
Hi , --> Create Field "Point of Failure" Drop down 1.Internal to Core Network 2. External before 3. External at or after if 2 or 3 is chosen from the "Point of Failure" field a new drop down box should show under the Point of Failure called "External...
Client script to make a field mandatory for particular assignment groups
I belatedly realised that using UI Policy to make a field mandatory for particular assignment groups doesn't really work until the form is saved as there is no On Change option. I have been trying to locate knowledge articles that will allow me to bo...
Resolved! Restrict Users to create change tasks when change is one of Scheduled, Implemented, Review
Hi All, I have a requirement to restrict the users from creating a change task for a change request when change request state is one of scheduled, implemented, review. What I have Done:1) I restrict the NEW Button on change task related list using Li...
How to configure Live Agent chat search results?
Hi Developers,How to display only specific knowledge articles in the Service Operation workspace Agent chat? For example, there are three categories: Software, Hardware, and Network. Now, agents should only be able to search for knowledge articles in...
SC task additional comments
Hi, when the SC task state is On Hold the activities are updated with two entries of additional comments and I came to know that is getting copied from RITM, any suggestions on how to restrict it?
Issue in Servicenow to Jira Integration on premise using Jira spoke.
Hello Team, Need your help, We completed an upgrade to Utah for our instance last week. Currently, we're in the process of integrating Servicenow with Jira on-premise using the Jira spoke. I updated connections using the MID server, So Connection an...
Resolved! How can to call a Script Include in scoped application from Global Business Rule?
Please help in providing steps to call a Script Include in scoped application from Global Business Rule?
