Resolved! How to find incidents attached to the problem records?
How to find incidents attached to the problem records?Scenario: we have 10 problem records , out of 4 problem records have incidents ,how to achieve this ?Please help me on this.Thanks
Forum Posts
How to upload the report on any specific server
Hello team, I want daily report of hardware table and want to place the report on specific server’s path. Could you please guide me how can we achieve this? Thanks in advance,Nikita Gupta
Manage Attachments UI action. Download all: More files are in the zip file than expected.
Hello,Why does the "Manage Attachments" "Download All" include catalog variable attachments in the Zip file?My expectations would be that only the files that are listed in the "Manage Attachments" dialog would be in the zip file. Is there a supported...
How to make a read only child incidents ?
How to make a read only child incidents ?Scenario : Child incident always showing read only. Thanks
Resolved! How can I add comment as I trigger approval from workflow?
Hello, I have more than 10 approvals that goes to different users and groups. These requests generated as user selects variables, in this case I am trying to add comments to the approval form to let user know what he is trying to approve. Please let ...
UI action
Hello,I have a requirement to redirect to a Record Producer from a UI Action Form Button and set a specific value that will trigger other fields to be populated. I currently have the UI Action in place and it is redirecting to the correct Record Prod...
How to create a Interactive Filter base RIT question values
I want to create a filter based on users historical responses for catalog item request, I'm currently getting this report, but I want to be able to filter by "ddm_stage" column. this "ddm_stage" its a variable from my catalog item.
Channel field isnt being mandatory like its supposed to
Would anyone know why channel (contact_type) isn't being displayed as mandatory in-Service Operations Workspace? I have tried the following: UI Builder - making the field mandatory. Its mandatory in the default view but when I go to SOW > make an int...
After upgrade instance to washington dc ,Not able to do global search by hitting enter key
After upgrade instance to washington dc ,Not able to do global search by hitting enter keyMy instance get upgraded to washington dc, but after that incident not open by hitting the enter keyMy pdi also get upgraded but in pdi , global search is incid...
Global Search seems not to check the worknotes.
Hi, we have troubles to find tickets via the global search in Mysupport. We have 2 requests with a specific customer number written down in the work notes. And if we search the customer number via global search, we do not get any result. We tried ...
Resolved! Can we make a Sys_popup view available only for specific users based on a role?
Hi, I want to make only Incident Number available on form, on list, and on reference icon popup view of an Incident table for only specific set of users based on a role. I have created a "Sys_popup,portal" view accordingly and able to see the only In...
CIO DashBoard Configuration
Can any please help me by saying how to configure the CIO dashboard and what are all needed to Configure the CIO DashBoard. I need it, I cant able to understand how to do it. #CIO DashBoard
How to add other documents or pdf to Additional comments field
Hi,I have changed Additional comments journal field to hypertext field so now i can only add images but how to add other documents or pdfs.Can anyone please help on this, It will be helpfull. Thanks!
SP Widget - How can I read object in client controller
Hi, I am returning API response in Server script and while reading the same response in Client controller, it is getting displayed as on object. How can I read/ access the object? Please suggest.In the below code, I was trying to access all the mail ...
Attachment is attached to the attachement section in workspace how email has sent to notify the user
Hi, Once attachment is attached to the attachement section in workspace how email has sent to notify the user. Can anyone help on this, It will be helpfull. Thanks!
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