Hello All Hope you are doing well, We have a requirement where we need to update the order of variables in the Catalog Task form, making it different from the RITM variable sequence. For example, on the catalog form and RITM, the first two variable...
Hello All, Please check the below the attached image, when add work note by clicking on edit option on the workspace the work note is added to that record. Please advice us what should we do to resolve this issue or is this Servicenow problem.Thank y...
Hello All, Please check the below the attached image, when add work note by clicking on edit option on the workspace the work note is added to that record. Please advice us what should we do to resolve this issue or is this Servicenow problem.Thank y...
Variable search is not working in Service Operations Workspace. It keeps loading when we select option "Variables" to filter RITM list. I am new to workspace; can someone please help. I believe it's not getting correct input to look for variables suc...
how to change color in portal in text and icon color should be different. Circle color should be dark purple and text color should be black, please suggest.
Hi All, kindly help me to resolve this:Created an inbound action that copies the email content onto the respective RITM worknotes/activities.The emails will come from "abc@gmail.com," and the subject will contain the RITM number.Below is the script ...
notice that in Employee Center, some requests are showing a list of Stages and some doesnt. what causes this?note: both request are using different flow, but with the same stages in each flow
Hi All, I'm importing the data to cmdb_ci table so based on class this will also get updated in alm_asset table.Now I'm trying to update the status field of alm_asset table since it is not directly available in cmdb_ci, For this I'm writing a onafter...
Hi All, I need to change date time format from 02-09-2024 14:30:20 to 02-Sep-2024 02:30 PM as a info message , but i'm getting error message as undefended Background Script:var date = new GlideDateTime();var date2 = date.getByFormat('dd-MMM-yyyy hh:m...
Hello everyone,I’m working on configuring a ServiceNow catalog item and need some assistance.I want to create a variable where users can select multiple contacts by holding down the CTRL key.What type of variable should I use to achieve this function...
Hi Team, I have formatters on my table and the formatters should be available to only few record producers and not to others. This is in scope application. Your suggestions/ideas might be helpful. Thank you! and How to get unique values for every ...
If I extend the task table to create a new table with the same functionality as the incident table, should I also duplicate the global.Incident and IncidentSNC in the script include?If anyone has experience with this, please let me know.
Hi All, I am looking for the solution to copy one of the field value of mvrs to another field in sctask variables once we save or submit the form. I have created 'on submit' catalog client script but that is not working. For more understanding please...
Hi Team,I have a requirement to check if any additional comments were added by a user not older than 3 business days .And if so the ticket will be considered as escalated ticket .I wrote below script to check if any additional comments were added or...
My on-change script is working for on load also. I have tried below code to avoid that if(isLoading){return;} and also tried this if (isLoading || newValue === '') { return; }but yet it's not working. Usually, my On change script is clearing...
