We are integrating ServiceNow with an external tool using an API management tool called 3scale. However, after upgrading ServiceNow to the Zurich version, the 3scale API authentication no longer works, and we receive an HTTP 500 error indicating that the URL is incorrect.
With the Yokohama version, the same 3scale URL and API key worked without any issues for this API connection, but after upgrading to the Zurich version, it no longer works.
Is it possible that the ServiceNow instance IP address has changed?
Do you know what could be causing this issue?
