Hello,
Just want to clarify if anyone has experience ignoring (not using) the default fields of "urgency/impact/priority" in ITSM product.
One of my client is planning to create a new single field (with few levels similar like low/medium/high) and just use it instead of Priority. They will only use this new field following current incident management process when creating incident.
Technically we can simply hide the relevant fields in the form, and create a new field, and assuming there will be no impact in the operation.
However, there is plan to implement CMDB and also SecOps VR in the near future.
Could you kindly share if you see any risk or foresee any problem in above scenario? Thanks in advance.
