Import Attachments / upload documents with import set

[bfletcher]

I am migrating an application from a different system into Service-Now. I have created the application in Service-Now, and I am using the file upload functionality so that users can add attachments to records in the application. Now I need to import all of the historical data from the old system.

This means I need to upload all of the data from spreadsheets - using import sets/transform maps - this is no problem.

Next, I need to upload all of the attachments and attach them to the appropriate records. Is there a way to include attachments in an import set, or any other way to batch upload documents without having to do each one manually.

I was thinking about possibly loading the attachment data as binary data - or possibly using the API or SOAP to send the docs in, with a business rule to try to attach them to the appropriate record.

Has anyone found a way to solve this problem?

[john_andersen]

Here are two very good resources for you:
* http://wiki.service-now.com/index.php?title=AttachmentCreator_SOAP_Web_Service
* http://www.servicenowguru.com/integration/sending-attachment-servicenow/

Hope that helps!
John

[sherman_1206]

Yes I can attest to these both being good references. It should be fairly trivial to do this based on these two resources!