Hi community, I want to create a notification where user can escalate the if the service wasn't good. I want to give it as Click Here Link so that when user click on that, it should route the user to the Customer Portal's Escalate Popup Window of the...
Hi Community. There are requirements to migrate past 10 years of data from X tool to ServiceNow as part of greenfield ITSM implementation. We need to move all Open tickets, Closed history, Knowledge Articles, User Accounts, SLA Configurations, and At...
Hi Team, I have equirment, when sc_task state is pending and Pending Reason is Awaiting caller, Then I need set RITM state is Pedning. It is working as expected, I have written Business Rule. Now in RITM I need to hide state pending, means we pending...
# GlideRecord / Server-Side ScriptingHow to create user account using script?How to create group using script?How to add permissions to user/group using script?How to add/remove group members using script?How to create incident record using script?Ho...
Hi All,Im trying to sort the incidents on updated by it isnt working in esc portal.As the widget is "Data Table from URL Definition" im attaching the server side code and client controller code here .Also, for the hr cases in the same widget it is wo...
Hi everyone, I want to get all the duplicate names (same name for two or more records) for script includes. Like in an instance if there are 5403 script includes (active ones), then I want to know all the duplicate names of the script includes. Can...
Hi Team, We have an requirement where we need to integrate ServiceNow with M365 Shared Mail box, so we can read the emails and create a ticket in ServiceNow. Can anyone help me a step-by-step guidance on this on share any Knowledge how can we achieve...
Hi all,I got one requirement from client, I have created one check box named 'custom', if it is checks true and save, it will go for the approval. the change request should be in new state, even if we keep it in other state other than new after the c...
Dear Community,I’m working on a task to integrate knowledge articles into the resolution task that is sent to the customer when the state is set to Resolved.When I use the Knowledge Search macro, the KB article is properly linked and visible to the c...
I have several physical server assets (eg. Windows Servers)... where we have re-allocated them as Linux Servers. I can change the class on the CI... but the model category on the corresponding asset is still 'Windows Server'. This doesn't appear t...
I am in search of a solution for providing operational level reporting for ongoing status to leadership without using work notes. What reportable fields are OOB that can be used for text updates? I'd be interested in what you are using at your compa...
In Service portal, under profile there is user preference theme tile is missing. Please refer to image below. Please note instance upgraded from Yokohoma to Australia and the portal record (SP) theme is updated as coral. Please advise on this #coral...
Hi Everyone, We all know that there is a summary section in the SOW workspace. In the overview tab of the incident form, I am unable to see the fields in the summary section as admin But when I impersonate an ITIL user, I was able to fields in the su...
Hello everyone,In my workspace, I have a UI action that when pressed the pop up includes a comment field and a dropdown list. When I submit the popup, I expect the following fields to update automatically: Assignment Group, Assigned To, Stage, Work N...
Hi , I have a catalog item variable called "Return Date" with the variable type set to Date.I need to trigger an SLA based on the value selected in the "Return Date" variable of the catalog item. The SLA should attach to the sc_task table.I have alre...
