unable to remove variable set from catalog item
Hi, I am removed variable set from catalog item in Dev and moved to Test, but the variable set still appears in catalog item, several times removed and captured, but still its not removing.
Forum Posts
Resolved! How to add the lists in Workspace
Hi All, I have created a scoped app and created a OOB workspace for this app. Below is the workspace I have created.Here, along with the Open, Unassigned, Closed and All, I have to add Open Unassigned, Assigned to me, Assigned to my group and unassig...
How to Generic flow using flow designer
I am trying to create flow using flow designer In that i am creating catalog task I want that the catalog task should take value from catalog definition of catalog item How can i acheive this
Catalog UI Policy
Hello,I am setting up new Catalog Item that allows users to request software to be checked by Infosec staff so that they can check on privacy settings and so on. I have some varibales/questions that are visible to the user and some that need to be o...
Resolving Related Incidents before a Problem is resolved?
Hello! I am trying to configure Problem but am running up against issues with notifications and process. I thought that Incidents should be resolved when a workaround is available/service is restored, and then the Problem can remain open for root cau...
Import Knowledge articles from confluence using Integration with external knowledge sources
Has anyone Imported Knowledge articles from confluence using "Integration with external knowledge sources"? https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/product/knowledge-management/concept/knowledge-external-content-integratio...
Importing Confluence pages into knowledge articles in ServiceNow
This article is a continuation of the previous discussions on integrating Confluence with ServiceNow for knowledge migration. If you haven’t seen them yet, I recommend checking out these two articles first:Confluence Article 1 – Importing Knowledge A...
"There is javascript error in your browser console" - Error message appears in service portal form
Hi, While submitting a new record in service portal , the error message is displaying "There is javascript error in your browser console"Attached screenshots for your reference. Please assist ASAP.
ServiceNow Service Operations Workspace View
Hello,We are in the process of implementing ServiceNow with the support of an Implementation Partner. As part of our rollout, we are leveraging the Service Operations Workspace as the default landing page for all ITIL users. However, we’ve noticed th...
Make Catalogue Item toggle read only in Order guide.
Hi , I have a check box on order guide , and when user unchecks it , the catalog items in order guide should be read only. I need help regarding this. Best Regards ,Saad
Catalog Item - Delivery time issue
Hi Team, I am having an issue with the Catalog item used in the Order guide. I have specified the delivery time as 2 days on the item level but somehow in the order guide it's showing 35 days. Any idea how's it happening?
Task getting update from integration user
Hi AllI need someone help in my requirement. My requirement is, If a sc_task state is either "Open, Pending or Work in progress" and at the same time if the "requested for" active status changes to "false" then I need to update the sc_task state to ...
Resolved! Is it possible to Approve request from Microsoft Teams without any roles assigned to the approver
If an approver responds to an approval request via Microsoft Teams(Approve/Reject), do they require a ServiceNow license if they don’t have any assigned role in the system?I have checked and it ispossible for a user without any role to approve or rej...
ITIL user don't see records in task table with the task type = task
HI all, I have a problem. As a ITIL user I don't see records in task table with the task type = task, all another records for ex: INC they can see. ACL should work fine. It allow ITIL user to see all records in task table. Maybe has somebody idee? ...
transform event script query
In above picture onstart of row transformation if action is insertion then ignore that records, query i want to run but record is getting inserted why ?
