Resolved! how can i say current.isNewRecord in Condition?
Hi,how can i say current.isNewRecord in Condition?its not State i think.
Forum Posts
Inbound Email Action
Hi Community, This was the inbound email action written in servicenow for ritm creation: if(email.to.toLowerCase().indexOf("oracle.hris.cloudsupport@ajg.com")>= 0 || email.to.toLowerCase().indexOf("oracle.hris.projectsupport@ajg.com")>= 0 || email.to...
PDI Access Issue - Servicenow Announcement
Recently, many ServiceNow developers have been experiencing an issue where their Personal Developer Instance (PDI) is not starting as expected. Initially, the Developer Portal displays a message stating, "We're having trouble opening your instance d...
Resolved! Catalog Variables Display as empty in list report on sc_req_item
Hi Team,I'm facing an issue with a List Report on the Requested Item (sc_req_item) table involving two Reference Catalog Variables:Change Request NumberIncident NumberBoth variables contain valid values on the RITM record, and the values are visible ...
Resolved! Problem & Change Application is not visible from Navigation Pan in Australia instance, Please help
Dear Servicenow community friendsI have configured Australia Instance from https://developer.servicenow.comFrom Navigation, I can see Incident ApplicationAll -> Incident -> All (To view list of Incidents) Problem Statement:I cannot see: Problem, Chan...
Incident list is showing in null view when we use bookmark to open incident list view
Hi TeamEnd user created bookmark using create favorite as shown but it is showing null view for incident list and when open any incident from below list even form is showing null viewPlease advice
MRVS Reference Qualifier Not Able to Access Parent Catalog Variable in Service Portal
Hi Community,I am working on a Catalog Item in Service Portal and need help filtering a reference variable inside an MRVS based on a catalog variable outside the MRVS.Requirement I have a catalog variable outside the MRVS: Select Manager of Team (sel...
New Security Attributes found as result of Servicenow mass update of query_range ACLS
Hi Experts, We suddenly experienced new query_range ACLs mass created by Servicenow in our instance and as a result we see multiple security attributes something like show belowAnd when I open one of them, I see something like below And the script in...
Business rule is not working properly for RITM closure
Hi Team,I have 3 requirements1.Prevention of RITM closure (out of multiple sc tasks if any of the sc task is open, ritm should not close)2.Auto close RITM after multiple tasks (RITM should auto close after closing associated sc tasks)3.Reopen RITM wh...
Workspace single score is redirecting to list view when clicked
Hi All, I have created a custom workspace inside a custom application. On the workspace homepage, there are single score boards, when clicked on them it is directing them to list of the case table, we would like to open them in the workspace only, sa...
Expand Work Notes and Additional Comments by default for all the users
Is there any possibility of automatically expanding the Work Notes and Additional Comments journal input fields when a record is opened?ORCan Additional Comments be configured as the default selection for all users?Please help me on the above-mention...
To get information about servicenow
Hi, Hope you guys are doing well. I want a small piece of information: currently I am using NowDeveloper to solve my ServiceNow queries in ChatGPT, so does anyone know a better GPT to use and implement my stories, and does it provide me with the best...
Resolved! "Download All" Attachments Button Missing for Non-Admin Users on sys_atf_test_result Table
Hi Community,On the native ServiceNow table sys_atf_test_result (Test Results), non-admin users with the itil role can see the Manage Attachments link on the form header and can download attachments individually using the [download] link next to each...
Resolved! What is the best practice of SLA configurations?
We have configured the SLA to be reattached everytime it reopens but from the ticket created date not the date it was reopened leading to a breach SLA most of the time and it reattaches to the ticket, leading to multiple SLAs on a ticket which cause ...
ATF creation for catalog item
I am creating AFT for one the catalog item. So, I need to Validate catalog variables. Use Case: When I select request type is something then only should show fields related to that. Remaining all should be hidden. Foe this I am using Variable state v...