Service request support matrix
Hi team, Can someone share me the documentation related to service request support matirx?Here the owner wants to use this feauter so that the dropdown options can be added without and change request. Regards,Suhail
Forum Posts
Catalog Items created through inbound email actions
Hi Community, How can we check how many catalog items are created through inbound email action. Can anyone please help on this . @Ankur Bawiskar Regards,Tulasi
Using the Flow Designer PowerShell Step
Hello all, I have stumbled upon the PowerShell Step in Flow Designer. https://www.servicenow.com/docs/r/yokohama/build-workflows/workflow-studio/powershell-step-action-designer.html What I am really struggling with is the connection information....
How can I include the original email body in a notification
Hi All, My Inbound email action creates an incident and the first entry on the incident is a Journal entry called "email received" I have an outbound notification that is triggered by the insert of the incident and the notification goes to the assign...
Normal Change Flow Migration – Prevent On Hold Logic from Affecting Previous Approval Stages
I am currently migrating a Normal Change Workflow to Flow Designer and am facing an issue with handling approvals when the Change is placed On Hold.Current behavior:In the Assess state, Peer Approval is requested.If the Change is moved to On Hold, th...
Editing records in related list, list view is not happening.
Hi All, On location table we have a related list pointing to custom table. We are able to edit the records in list view on the custom table But we are not able to edit the records under related list, list view. There are no acl and client script to ...
is there any way to scan a barcode app in web portal page
I want to scan barcode in portal page is there any way to do this in servicenow
Universal Task Checklist - No checklist item available
Hello, I'm in the process of configuring the Universal Task (not request) and found this 'checklist' type Universal Task. I tried to use it, but "No checklist item available" message keeps popping up. I'm using the Admin account, so no role should be...
Forwarded emails not updating existing HR cases in ServiceNow
Forwarded emails are not updating existing HR cases in ServiceNow. The email logs show the message Classified as forward; Search inside email for a "From:" was bypassed because the property glide.email.forward_from_prefix was blank. Adding From: to ...
Resolved! calling a script include in report and result is coming as NULL
Hello Experts,I am trying to call a script inlcude from a report but it is returning the values as NULL, whereas when i tested the script via background script, it is returning results. Kindly help Script include script: When called from background s...
Request - Delivery time
Hi All,I am creating a catalog item from catalog builder and using the flow step based request fulfilment and my ask here is that when delivery date is more than 21 days , record should not be created. I have created a BR on the catalog item and usin...
Resolved! Search by short description in ui_reference
Hello Community , I want to enable searching by using short description also is t possible here : <?xml version="1.0" encoding="utf-8" ?><j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null"> <div style="paddi...
Resolved! Summary section in SOW workspace
Hi Everyone, We all know that there is a summary section in the SOW workspace. In the overview tab of the incident form, I am unable to see the fields in the summary section as admin But when I impersonate an ITIL user, I was able to fields in the su...
Resolved! Hey , Guys I want to split variables within a variable set in a catalog , could anyone assist me
Hey , Guys I want to split variables within a variable set in a catalog , could anyone assist me how to do it.
Chg flow is working as per the flows but in prod it is not working re trigger for approval and dupl
I changed the condition status in the flow and tested it. after changing that the approvals are not getting triggered as per the conditions set.In the Dev environment, I recreated the scenario by creating a new change with the same services, assignme...