Hi Team, We recently upgraded our DEV and TEST instances to the Australia Version and have encountered an issue with the Knowledge Article search functionality.Users are unable to find newly created articles using the Typeahead Search on the portal, ...
Hi Team,I have a requirement to expose the status of a Service Catalog RITM through REST API.I am using the Table API on sc_req_item with the GET method to retrieve the ticket details. I am able to get the normal field-level values like:numberstateap...
if survey question is 'are you satisfied or not satisfied' and if use select Not Satisfied - then "Give additional info" question comes which is mandatory I want to show this question even if satisfied but in this case, it should be non mandatory. I...
We have a requirement for feedback survey, We have normal question as - 'How satisfied are you with the service' of Numeric scale. *Now the requirement is to add new Comment field with below conditions:1. "Comment" to be mandatory once lowest score i...
Overview If you've managed ITIL licensing in ServiceNow long enough, you've probably asked some version of this question: how many of my ITIL holders do ITIL work? Did we create groups where only a handful of the individuals in that group are doing m...
I am attempting to default the category and subcategory on specific change models. The issue I run into is that they are set to read only when I do. I simply need to default them and not set for the duration. What I have tried:1. The record preset me...
IntroductionThis guide outlines the complete, end-to-end bidirectional integration between ServiceNow Incidents and Jira Issues. Moving forward, we will break down the full technical architecture step-by-step, covering outbound business rules, dynami...
Hi Team, We have a flow created for all the catalog items. The Sc task should auto create, and if SC task will close the RITM also auto closes, and it will update accordingly. Now the client wants another requirement like for one RITM one SC task is ...
ServiceNow Explained for Beginners: What, Why, and How My first thought when I heard “ServiceNow”:“Cool, a website to report broken laptops.”What it actually is:The operating system for companies.If emails, spreadsheets, and random tools are the mess...
I have a requirement to open a new ticket if the end user replies to a closed ticket.but this new ticket needs context - it is linked to the original - but there is now a requirement to add the history of the original ticket - which is fine - until i...
Hello,A particular user is not receiving any notifications from ServiceNow, including for incidents (created, updated, mentioned, resolved) and request items (RITMs submitted, updated, or closed). Notifications are functioning correctly for all other...
HiWe are discussing what is the normal use when a comment is added to a Resolved incident. we have an integration between 2 Service Now systems.System A: Allows comments in resolved incidents without automatically changing status to In Progress.Syste...
I have just started learning servicenow. Need help with few questions. Can anyone explain business rules with example.
I have this story to develop in Australia version; I need to inactive the ootb UI action and create a custom one for this requirement, also wanted to use the ootb mandatory cancellation reason prompt.is it possible directly from the UI action without...
Hi, I am working on catalog item to manage membership in ServiceNow groups, including groups that have roles requiring a subscription. Information on whether the groups requires a subscription are stored in Subscription Group [group_has_subscription]...