Hello Community,Need your help!Add alert message on click email OR highlight email adress in color when the reqested for is VIP user, once we click on email, we get Email compose popup, Or you can help me with an ideas, I am not getting the way or ...
Hi Team, How to Close RITM, when all the Task closed In ATF I have 5 catalog tasks, I have closed all the 5 using different Test steps. After that I have opened RITM record. Now How to close the RITM and How to validate is all the sc_tasks are close...
Hello all, I am interested in using AI to assist product owners create better Stories consistently. What I am looking for is an AI agent that is aware of data points that are in the Office 365 ecosystem and SN environment. Does the ServiceNow...
The Assess risk button only exist on the overview page of the change request. We have a requirement to make it accessible from details page too. So I thought of creating a declarative action button and place it on the header where the other buttons a...
Dear Community, I am trying to enable reporting for a Subflow so that I can troubleshoot how values are being passed to the Subflow and how the output values are being set. I have enabled Flow Reporting by setting the relevant system property to FULL...
Hi all,I created 1 custom client script to make assigned to field mandatory in dev instance. In dev instance it is working fine but i migrated the same code to QA without any changes. But same code not working in QA instance. The assigned to field no...
We are designing an Order Guide for hardware procurement and need advice on the best architectural practice to include a large catalog dynamically.Catalog Setup: We have a Procurement Catalog containing 4,000+ Hardware Catalog Items (pc_hardware_cat_...
Hi Team,I'm facing an issue in building a custom Subflow:Script Action: Anti Crime Analytics Platform Access AD group managerThe Action:1)Reads a catalog variable (approval_entitlement) from RITM.2)Queries to custom table:3)Plain Text table (u_ad_gro...
When creating a knowledge article in edit mode, the text always appears very small in the editor. Is it possible to add a zoom function to the toolbar so that the text can be enlarged without having to change the browser zoom settings or the font siz...
Hi all, Anyone have idea on how to integrate servicenow with Asana. i checked in one blog, that we will be able to achieve through flow designer,web services and OAuth Authentication. My requirement is that when ever a record is created in Asana ,...
Hi Everyone,I am trying to implement a custom Change Request process flow in Service Operations Workspace (SOW) similar to the process flow available in the Native UI.I added the custom process flow to the Change Request record in SOW. However, when ...
Hi All, Actually there is a script include which is returning sys_ids of knowledge bases.So in the kb_knowledge table we are calling that script include.For Example: Knowledge_base.sys_idINjavascript: new KB_List_Records().flow_validation(); If...
Hi everyone,I need help with a template issue on the Incident form.EnvironmentServiceNow ITSM, classic UI (the same script also exists for Service Operations Workspace)Custom reference field u_template on IncidentAn onChange client script applies the...
Hi ServiceNow Community,I need help setting up group-specific permissions on the kb_knowledge table during the Review workflow state:Knowledge Reviewers Group: Needs to edit article fields (Category, Article Body, etc.) and Approve/Reject.Knowledge M...
Hello All,Our requirement is to update the replied content from an email into the worknotes section of a ticket. I created an inbound action for email replies, designing the script based on my email format (worked properly). However, when other users...
