HI team,I want to have a option to add user signature in catalog item .Is there any option ? or should I have integration with docusign to get signed document?My plan is to have some option on catalog item to get user sign and then use it as documen...
Hi,I am new to service now .I want to create a problem record automatically based on incidents.for example if there are 10 incidents of same type then i need to convert that incident to problem automatically is it possible ? if yes please reply to me...
(team 1)User1 from team1 is sending mail on instance mail id and ticket is generated and assigned to their support team.(on specific category and subcategory) (team 2)User2 from team2 is sending mail on instance mail id and ticket is generated and as...
After upgrade to Yokohoma getting this error when trying to assign to user and change state to Root Casue Analysis. Anyone facing the same issue and was able to fix it?
Hello Community, I'm facing an issue where, at the time of RITM creation, the stage is immediately set to "Request Approved" from "Waiting for Approval". Additionally, the activity log shows that the update was made by the user who opened the reques...
Hi, is it normal that the state field in SOW for a problem is read only? When I click continue problem it takes me to native UI?
Hi All,When an Indicator task is Closed with Resut=Failed, then Business Rule(Create issue when result fails) automatically creates an Issue and relates it to Indicator task. My requirement is to update the Indicator task's last worknote into the the...
How to create new Personal Servicenow Developer Instance(PDI) step by step?
Hello Everyone, I have one requirement,In catalog item having the Requested for field and it is a list collector type abd reference table is sys_user table.But suppose at the time selecting 100+ user it will take time ,so in place of this cl...
Urgent!! Hi , I want to update the knowledge article category and other fields of published articles. Challenge is that there are 700+ articles and values to be updated are also different. I was trying to achieve this with the transform map adding tr...
Hi, I am at a loss on what to do. I am working on a flow where after approvals, a catalog task will be created. This catalog task is for the fulfillment group (I am assuming) and it will contain variables that the group should edit. These variable...
Hi All, our client wants a report where they should view all the incidents and sctasks along with their variables. we have a record producer to create incident, that form has 70 fields. sctask has their own vairables. we are thinking to create a cust...
By default, the auto-generated meeting notes look like the following: (CAB Automation) - CHG00123456 - Approved - John Smith - 12:31:12 - US/Eastern We would like to change them to something like: (CAB Automation) - CHG0030216 - Assignment Group - Ri...
Hi,we have installed pagerDuty plugin in our dev instance to explore. But I’m unable to see configuration and properties module under pagerduty. I have repaired it, reinstalled still its not visible. I have already completed prerequisite for that.Any...
Hi, The requirement is need to send an notification to the Respective manager with the respective list of Reportees who didn't submitted time sheet last week.This information need to send every week Monday morning. For Examplemanager A has 10 reporte...
