Import Knowledge articles from confluence using Integration with external knowledge sources

[Suggy]

Has anyone Imported Knowledge articles from confluence using "Integration with external knowledge sources"?

https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/product/knowledge-management/concept/knowledge-external-content-integration.html

If so, any issues / tips/ experiences with that integration.

Thanks in advance 

[Prasad Pagar]

Hi @Suggy ,

Did you get any further solution to this?

Thank you
Prasad

[Jon Collins2]

@Suggy, we considered using this to migrate our Confluence content to ServiceNow; however, we decided against, due to the documented "result", according to the product documentation. According to ServiceNow, using the import from external knowledge sources simply creates a blank knowledge article with an attachment of the external source content attached - it does not actually bring the external content into the knowledge article body. We also had HI Support confirm this for us.

After a thorough review of the available options to migrate content to ServiceNow from Confluence, here is where my company landed: 

• Import from External Knowledge Sources - no, due to bringing all content in as an attachment.
• Easy Import - no, due to loss of all images and formatting,
• Import from Word - no, due to numerous formatting issues.

Given that we have approximately 2,000 articles to migrate, we have opted to bring in several contractors to migrate content manually.

Please let me know if you have any other questions.

[Fuki]

Suggy,

where you able to integrate this successfully ?

[Kamil Smusz]

I wrote business rule to import content from confluence with attachments. It's combination of few Rest API calls. It's working as expected.

[DorianK]

Are you interested in sharing it? I think it could help the community!