Import Knowledge articles from confluence using Integration with external knowledge sources

[Suggy]

Has anyone Imported Knowledge articles from confluence using "Integration with external knowledge sources"?

https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/product/knowledge-management/concept/knowledge-external-content-integration.html

If so, any issues / tips/ experiences with that integration.

Thanks in advance 

[Kamil Smusz]

hi @KLee19 ,

Last time i used it in San Diego version and everything works fine.

[KLee19]

Turned out to be a me issue mate. I had applied admin and tested the day before. A colleague did the same thing the day after and it worked so not sure what I did in my testing haha.

So can confirm this works in Utah.

We had to modify the end points with attachments but maybe because its on prem confluence. I also added functionality to replace the existing related article link that pointed back to confluence to instead do a search in SN for the short description string of the confluence page id which im storing in a custom field on the kb table.. If anyone needs that I can share.

Thanks so much for this. Saved a massive manual effort.

[DorianK]

I think sharing improvements is also great :]

[phoelixcarn]

Hi there, 

I came to this thread because we also have a customer that migrates from confluence to SN Knowledge. Thanks so far for all the input here. Could you share your findings for the OnPrem version and the linkage between old confluence pages and the new ones in SN? Thanks a lot in advance