Importing bulk knowledge articles

Bhavani1995 · ‎08-25-2025

how does using the CSV/XML process work with bulk knowledge import. Specifically if and when the article has images. The legacy system can export articles in CSV/XML format with required fields (title, body, metadata, valid to date). what is the process of it

Dr Atul G- LNG · ‎08-26-2025

Hi @Bhavani1995

https://www.servicenow.com/community/knowledge-management-articles/options-for-importing-external-ar...

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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Bhavani1995 · ‎08-26-2025

What is the process of importing csv/xml files

Dr Atul G- LNG · ‎08-27-2025

Hi @Bhavani1995

Did you check the link i shared:

https://www.servicenow.com/community/knowledge-management-articles/options-for-importing-external-ar...

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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Bhavani1995 · ‎08-27-2025

yes I have checked but importing csv/xml i am not clear