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Importing bulk knowledge articles

Bhavani1995
Tera Contributor

‎08-25-2025 09:27 AM

how does using the CSV/XML process work with bulk knowledge import. Specifically if and when the article has images. The legacy system can export articles in CSV/XML format with required fields (title, body, metadata, valid to date). what is the process of it

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16 REPLIES 16

Dr Atul G- LNG
Tera Patron
Tera Patron

‎08-26-2025 08:01 AM

Hi @Bhavani1995 

 

https://www.servicenow.com/community/knowledge-management-articles/options-for-importing-external-ar...

 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Bhavani1995
Tera Contributor
In response to Dr Atul G- LNG

‎08-26-2025 08:56 AM

What is the process of importing csv/xml files

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Bhavani1995

‎08-27-2025 07:32 AM

Hi @Bhavani1995 

Did you check the link i shared:

https://www.servicenow.com/community/knowledge-management-articles/options-for-importing-external-ar...

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Bhavani1995
Tera Contributor
In response to Dr Atul G- LNG

‎08-27-2025 07:34 AM

yes I have checked but importing csv/xml i am not clear

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