Importing bulk knowledge articles
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‎08-25-2025 09:27 AM
how does using the CSV/XML process work with bulk knowledge import. Specifically if and when the article has images. The legacy system can export articles in CSV/XML format with required fields (title, body, metadata, valid to date). what is the process of it
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‎08-27-2025 06:59 AM
I am not clear of importing the csv/xml, can you help me out how to import csv/xml process
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‎08-26-2025 08:50 AM
What is the process of importing bulk kb articles of csv/xml
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‎08-28-2025 06:35 AM - edited ‎08-28-2025 06:35 AM
@Bhavani1995, are you saying you want to export existing KB articles from one instance and import the same into another instance?
Is this what the ask is?
Please clarify!
Regards,
Vikas K
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‎08-28-2025 06:52 AM
We have some xml files to be imported into the real time instance
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‎08-28-2025 06:56 AM
We have some xml files to import to our instance
