Improve of knowledge management

[si21]

Hi experts,

We are planning to improve our knowledge management.

This could be Search optimization, Translations, Article creation and Feedback mechanism

Please suggest what all things needs to be done.

We have already checked MSWORD, Amaze, TransPerfect & Azure Translation. Please recommend servicenow plugins as well as external applications which helps improve servicenow Knowledge.

TIA

[Abbas_5]

Hello @si21,

Please check out the links below:
https://www.servicenow.com/blogs/2020/improve-knowledge-management

https://www.servicenow.com/now-platform/knowledge-management.html?state=seamless#features

https://docs.servicenow.com/auth/login/?redirect=%2Fbundle%2Fxanadu-employee-service-management%2Fpa...

If it is helpful, please mark it as helpful and accept the correct solution. In future, it might be helpful for someone to refer to this solution.

Thanks & Regards,

Abbas Shaik