In agent workspace unable to see compose email option

Nagasri
Tera Expert

‎05-03-2023 12:34 AM

In agent workspace when clicking more actions, we cannot find compose email. Please find the screenshot below. Please help us with the configuration

Nagasri_0-1683099219763.png

 

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2 REPLIES 2

Sandeep Rajput
Tera Patron
Tera Patron

‎05-03-2023 12:48 AM

@Nagasri Please refer this documentation to know the steps for enabling email client in workspace.

 

https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/workspace/concept/settin...

 

Hope this helps.

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Harish Kota
Kilo Sage

‎05-03-2023 12:52 AM

Hi @Nagasri 

 

Please go through this link - https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/workspace/concept/settin...

 

Please Hit like or accept as solution if it works for you.

 

Thanks,

Harish Kota