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Set Template for Compose Feature inside Service Operations Workspace

KristinaN
Tera Contributor

‎09-12-2025 03:12 PM

I need to set the default client template for the Compose Feature in SOW. I have the new template with our branding but I can't figure out how to be the default template? 

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Hemanth M1
Giga Sage
Giga Sage

‎09-12-2025 07:34 PM

Hi @KristinaN ,

 

Create a email client template as below and add your new details and branding

HemanthM1_0-1757730598169.png

You can add condition if you would like, set the lower to run this template first

HemanthM1_1-1757730682097.png

 

Result:

HemanthM1_2-1757730828283.png

 

 

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025
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