in my incident form when state change to "On Hold" and On hold reason "Awaiting caller" the call back date should not be more than 3 days from current date

[Anjani Anand1]

Hi community,

In my incident form when the state is changed to "ON HOLD" and on hold reason "awaiting caller", then call back date should not exceed 3 days from the current date.

If the user fills in more then a three day error message should be popup.

also the same date should be added to email notification for user unformation.

[Ankur Bawiskar]

@Anjani Anand 

Did I answer your original question about the validation?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards
Ankur

[giddaluruab]

I have a requirement to show field value as single score or on any report which can be displayed in a dashboard . Just need to field value . Please help how can we achieve this

[giddaluruab]

Hi, Can anyone help me with my question, I want to store the no of times the state changes to on hold in incident form in a string field using workflow only . Suppose first state is new , then on hold , then string field store 1, again changes to in progress then on hold then it should changes to 2 and so on..