How to rename the "Add attachments" to somethings as "Add JSON attachment" in Maintain items on SP?

AbdurRahmanSnow · ‎03-03-2025

Good morning.
I have a requirement. On Service Portal, under a Catalog form (maintain items), we see "Add attachments" button.
I want to rename it to "Add JSON attachment" button. How can we do it?

Dr Atul G- LNG · ‎03-03-2025

Hi @AbdurRahmanSnow

A very simple point—what value will it drive by making unnecessary changes that could be resolved through user education? Why do you want to increase the system's technical debt?

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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View solution in original post

Ankur Bawiskar · ‎03-03-2025

@AbdurRahmanSnow

you can use Rich type text or Label and add that message "Please add only JSON attachment"

Then use Attachment variable and use the allowed_extension variable attribute so that they upload only .json file

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Dr Atul G- LNG · ‎03-03-2025

Hi @AbdurRahmanSnow

A very simple point—what value will it drive by making unnecessary changes that could be resolved through user education? Why do you want to increase the system's technical debt?

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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AbdurRahmanSnow · ‎03-03-2025

Correct Sir. Anyhow, we can put a rich label text above it as a helper text (Screenshot below). But customer asked.

Dr Atul G- LNG · ‎03-03-2025

Good, you saved technical debt. Please close the thread.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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AbdurRahmanSnow · ‎03-03-2025

Right now, I have added Rich type text and user accepted it, Sir. Thanks a lot for your reply.