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How to rename the "Add attachments" to somethings as "Add JSON attachment" in Maintain items on SP?

AbdurRahmanSnow
Tera Guru

Good morning.
I have a requirement. On Service Portal, under a Catalog form (maintain items), we see "Add attachments" button.
I want to rename it to "Add JSON attachment" button. How can we do it?

AbdurRahmanSnow_0-1741068639751.png

 

2 ACCEPTED SOLUTIONS

Dr Atul - LNG
Tera Patron

Hi @AbdurRahmanSnow 

A very simple point—what value will it drive by making unnecessary changes that could be resolved through user education? Why do you want to increase the system's technical debt?

****************************************************************************************
Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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View solution in original post

@AbdurRahmanSnow 

you can use Rich type text or Label and add that message "Please add only JSON attachment"

Then use Attachment variable and use the allowed_extension variable attribute so that they upload only .json file

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

View solution in original post

8 REPLIES 8

Dr Atul - LNG
Tera Patron

Hi @AbdurRahmanSnow 

A very simple point—what value will it drive by making unnecessary changes that could be resolved through user education? Why do you want to increase the system's technical debt?

****************************************************************************************
Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
******************************************************************************************

Correct Sir. Anyhow, we can put a rich label text above it as a helper text (Screenshot below). But customer asked.

AbdurRahmanSnow_1-1741070583165.png

 

 

Good, you saved technical debt. Please close the thread.

****************************************************************************************
Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
******************************************************************************************

Right now, I have added Rich type text and user accepted it, Sir. Thanks a lot for your reply.