Resolved! Custom Charts - how to query only last 6 months of data?
Hi, I have a custom report created which shows the report sine the beginning. I want to modify this to show only last 6 months of data. Is there a way to do this? Please help me.
Forum Posts
Resolved! How to create a certifications using java key tool
Hi ,Currently we are implementing sso . As part of sso need to create own sign in and logout certifications using with java key tool ( as per wiki). But I am knew to it . Please help me ,how to download the java key tool and use it. Thanks,Naga
Resolved! Change Freeze Calendar
Dear All,we have defined change freeze period in our CM Process , I would like to create change freeze calendar under CM module visible by ITIL users. could you please help me to create this calendar thank you.
How to reference knowledge article from a service catalog
I am trying to attach/reference a KB article from a service catalog. I'm a new administrator, so I'm not really sure what the plausible ways to accomplish this are. Some ideas I have are:Include an href link in the description - this could get missed...
How can I check CI's Relationships
Hello,I want to check if my CI has relationship that contains Service maintenance.
Is there a way to reset a form layout back to default?
Hi Community,We are looking to export the data we have in our CMDB and start a fresh and remove any customizations that have taken place prior to geneva.I know there hasn't been a huge change in this space, but we are looking to really start as fresh...
SCOM connectivity issue
Hi All,I am integrating my service now instance with MS SCOM 2012. For that I have installed the connector onto the SCOM server and have followed the instructions mentioned in wiki. But there is no incident that is getting created in Service now for ...
Relating CIs to Business Services
2 Questions;I am currenly in the middle of a piece of work to map out services end to end in ServiceNow. I am dealing with relating CIs upto each other fine but the issue i have is that we want to be able to see Services as a whole.I understand the t...
Resolved! A task that is not an incident, problem, change, request, or project
We have a sizable number of groups/departments/users who need to use SN tasks in an unorthodox manner. For example, some itil users create an incident to document that they verify weekly/monthly backups on their systems. Other groups create incidents...
Change the value of a field when a date has expired
Hi All, I'm looking at finding a way to update a field based on a date field's expiry. It seems this may require some Scripting.I'd like to be able to populate a read only field (u_change_window_exceeded_) to display the value of 'Yes' based on the...
Resolved! Printing Attachments
I have a request to print out the attachment names of this change request.As you can see there are a total of 11 attachments and when I Try to print, only the first line will show and the second line gets cut off.Is there any way to have the attachme...
Remove the ability to raise standard change not from a template
Hello,I have a requirement where I should have to remove the ability to fill new fields every time we create a std change record, Instead we're required to make choosing the template for std change as mandatory.The solution I proposed was to make the...
In SNOW If I resolve an Incident then re-Open it does the SLA clock continue or start new?
In SNOW If I resolve an Incident then re-Open it does the SLA clock continue or start new?
Resolved! How to Override Default for Requested For Field
The Requested for field is always set to whoever is creating the request (the person presently logged in). I'm trying to make it something different and all my attempts have failed. Ultimately, I'd like it to be the name of the person that is ent...
Import software usage SCCM
Hi,I'm setting up software asset management and SCCM is the source. I'm using the 2012 r2 plugin and everything seems good except the Software Usage (cmdb_sam_sw_usage) table isn't getting populated. Looking at the wiki, it says SCCM can populate...
