I have reference to "sc_req_item" called request_item on another table. I am trying to dot walk to get one of the variable and not successful. Tried to query the table using "request_item.variables.temp_var" but don't seem to get the value. gr.addQue...
Hi,How do I extract data of the 'sys_audit', 'sys_choice', and 'sys_attachment' table for Incident table.
I have a Shibboleth IdP installed on my local PC (which is working well using TestShib as the SP)Now, in ServiceNow, I've set up a dev instance, clicked on Multi Provider SSO, created an IdP, imported my Shibboleth metadata, generate ServiceNow SP me...
I am trying to get the information from a call into the request form is you select call type request.right now if you make the call type incident it will transfer it to incident with caller, description, and short description. but when you move to a ...
In general the standard session timeout is fine. However, there is one customized application (specifically, one form) that takes a long time to fill out, and we would like to disable the session timeout function when on this page (filling out the ...
Hi All,I have just upgraded our instance to Geneva Patch 7 and under the incident table I am getting the following error when I click 'Create New'Search Service Error: There is no table configuration [Create New]Everything looks fine and is the same ...
Hello all,I need to find a way to correlate multiple related alerts through SNOW Event Manager into one single Incident form through the Alert related list on the form. Is this possible? I have tried running filters through the Alert -->Incident rela...
Hi all,Can any one tell me is there any way out to find the difference between the "created" and "closed" date in task table or change_request table in basic reporting?I can not use script/ custom chart. Is it possible to get the time difference in b...
Hey,I have created a report on the alm_asset table (a Multilevel Pivot report). the report show the different quantities of assets by product model and by stockroom.by default, I have as filters the different fields that I chose as rows/columns, but ...
I need to create a stand-alone script that can be manually run. When executed, the script will perform a query of all non-resolved tickets for the current day, in a particular location. I'm new to scripting Service-Now, but not programming in gen...
Hello,I have to create a report for all open incident tickets that is assigned to my group and has not been updated for the past 72 hours. I have started creating the report, however, I do not see the options to filter the report to show; (1) Assigne...
I am trying to show the assessments as a list, Is there a way to let the user take the survey from list?
As we continue to build out the contract ans SAM sides of ServiceNow, I am trying to better understand how the software license section under contracts is used versus the software license side of SAM.How have other been using these two pieces of capa...
Hi Everyone,Our instance recently got upgraded from Eureka to Geneva.MID Server status became down and the version does not match the Build number in the stats.I was told that the MID Server will auto upgrade which didn't happened. I am using a proxy...
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