ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! CMDB Hardware Product Model NAME missing in some cases

Hello,I have set up imports to our CMDB tables from both SCCM and Casper.There is an issue with the model import. The the model "name" is not importing properly. In most cases, it works fine, but sometimes the "name" field is not importing, even thou...

Katie A by Mega Guru
  • 1523 Views
  • 2 replies
  • 1 helpfuls

Can update sets have duplicate updates?

When I am working with update sets I am seeing, what appear to be duplicate updates. Please see the example image below. Why are there 2 INSERT_OR_UPDATE catalog variable set changes to "Application.New Contractor Access Request".Being a newer admini...

find_real_file.png
will_smith by Mega Guru
  • 2400 Views
  • 4 replies
  • 1 helpfuls

Resolved! Mandatory work notes not saving

I'm working in a dev instance (Fuji) and I've created a new application that extends the task table...Within it, I've created a UI Policy that states, if field X is true, then make work notes mandatory...so, when I was testing, the notes became manda...

demo instances

does the demo instances of service-now changed their password and username? because I cannot anymore log in using the "admin" username and password. I'm using the instances in my service-now connector task

gil3 by Kilo Explorer
  • 1807 Views
  • 4 replies
  • 2 helpfuls

UNDERSTANDING WBS

I think the concept and principle about WBS or Work Breakdown Structure should be understood better.   The WBS item is not a task item in a project schedule.   Read on to understand a high-level view of WBS.

randytan by ServiceNow Employee
  • 1436 Views
  • 1 replies
  • 0 helpfuls

Archiving Related records

Hi,I am just trying to archive incident records with related Affected CI's.I created a Archive rule, which works expected and archives incidents as per my condition.I have added new Archive related record rule and selected Reference as Affected CI's ...

iyyappan_3 by Giga Contributor
  • 3555 Views
  • 6 replies
  • 0 helpfuls

Resolved! How to secure a particular user to only come from certain IP(s)?

Currently, we have our environment setup to use IP Address Access Control to only allow users that are on our network.   We would like to open up our environment so people can get to it from anywhere, but if they are not on our network, it would requ...

bpippert by Tera Guru
  • 3715 Views
  • 6 replies
  • 2 helpfuls

Resolved! configuration item owner approval on catalog item

Hello All,I am looking for some advice on how best to approach this, I'll try and explain what I am trying to achieve.I am trying to build a process where people request access to File Shares and the approval goes to the owner of that share.On the re...

Pricing info for Web Services API access

Hi All,                   I'm planing to invoke the ServiceNow APIs for the web services in the development environment. The intent is to test a web application which will interact with ServiceNow through its Web Services APIs for the ticket creation...

nitinsoni by Kilo Explorer
  • 2078 Views
  • 2 replies
  • 1 helpfuls

Relating CLOSED incidents to problem

Im trying to relate a CLOSED incident to a problem....But it seems like this is not possible, which puzzles me a bit...As it is very good practice to relate closed incidents to problems, as "evidence" to support further investingation for a root caus...

larsbager by Tera Contributor
  • 3314 Views
  • 5 replies
  • 9 helpfuls

Resolved! Data import issue with SFTP file retrieval method

Hi  I am importing data from a remote file using SFTP file retrieval method. All the available data gets loaded except the first column, the same thing works when i use file retrieval method as Attachment & attach the file to the Data source locally....

KamranAftab by Mega Contributor
  • 2719 Views
  • 3 replies
  • 0 helpfuls