in Problem task the close_notes field label showing as canceled reason
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-02-2026 02:52 AM - edited 04-02-2026 02:55 AM
in Problem task the close_notes field label showing as canceled reason
@Ankur Bawiskar any idea on this?
There are no labels no dictionary over-rides for this
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-02-2026 03:47 AM
if dictionary label is Canceled reason then it's understandable
But if not then any dictionary override or script doing?
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-04-2026 03:24 AM
No Ankur,
OOb action happening but there is no as such labels for this not sure from which script or from where?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-02-2026 03:49 AM
OOB , I checked - its happening . Looking for the reason.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-02-2026 09:17 AM
Probably what you are seeing is a result of the 'Rename Closed fields on change' client script running
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-04-2026 05:08 AM - edited 04-04-2026 05:08 AM
I have found it 😊
The Canceled Reason is mapped to the "close_notes" field, but the label is being updated dynamically via the onChange client script "Rename Closed fields on change"
Look at the highlighted part below, when close_code is canceled, it is changing the label to "Canceled Reason".