in Problem task the close_notes field label showing as canceled reason
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a month ago - last edited a month ago
in Problem task the close_notes field label showing as canceled reason
@Ankur Bawiskar any idea on this?
There are no labels no dictionary over-rides for this
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a month ago
if dictionary label is Canceled reason then it's understandable
But if not then any dictionary override or script doing?
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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4 weeks ago
No Ankur,
OOb action happening but there is no as such labels for this not sure from which script or from where?
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a month ago
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a month ago
Probably what you are seeing is a result of the 'Rename Closed fields on change' client script running
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4 weeks ago - last edited 4 weeks ago
I have found it 😊
The Canceled Reason is mapped to the "close_notes" field, but the label is being updated dynamically via the onChange client script "Rename Closed fields on change"
Look at the highlighted part below, when close_code is canceled, it is changing the label to "Canceled Reason".
