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in Problem task the close_notes field label showing as canceled reason

Debasis Pati
Kilo Sage

in Problem task the close_notes field label showing as canceled reason

@Ankur Bawiskar any idea on this?

There are no labels no dictionary over-rides for this

9 REPLIES 9

@Debasis Pati 

if dictionary label is Canceled reason then it's understandable

But if not then any dictionary override or script doing?

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Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

No Ankur,
OOb action happening but there is no as such labels for this not sure from which script or from where?

OOB , I checked - its happening . Looking for the reason.

 

 

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Regards
Tanushree Maiti
ServiceNow Technical Architect
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Chris Plunkett
Tera Expert

Probably what you are seeing is a result of the 'Rename Closed fields on change' client script running

Laveena-Agarwal
Mega Sage

Hi @Debasis Pati 

I have found it 😊

The Canceled Reason is mapped to the "close_notes" field, but the label is being updated dynamically via the onChange client script "Rename Closed fields on change"

Look at the highlighted part below, when close_code is canceled, it is changing the label to "Canceled Reason".

Screenshot 2026-04-04 at 5.32.46 PM.pngScreenshot 2026-04-04 at 5.33.27 PM.png