In SNOW ATF Once i submit the case i want to put some comments into portal

kranthi2
Tera Expert

Hi,

In SNOW ATF Once i submit the case i want to put some comments into portal level.

will it be possible in ATF?

kranthi2_0-1756899615671.png

above screenshot is from portal can i set the field value in portal for this request?

Please help me out on the same.

Thanks

 

4 REPLIES 4

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @kranthi2 

It's not SNOW, it's SN or ServiceNow.

 

https://www.servicenow.com/community/servicenow-ai-platform-forum/atf-check-if-the-end-user-can-add-...

 

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Ankur Bawiskar
Tera Patron
Tera Patron

@kranthi2 

for this you will have to rely on "Set Component Value (Custom UI)" step and extract the HTML component and then set the value.

but before that you need to ensure you open this portal page.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi @Ankur Bawiskar 

Yes, i wanted to understand how can we open the particular record or request in portal, is it possible through ATF ?

Thanks,

Hi @kranthi2 

 

Yes you can open particular record.

Shaqeel_0-1756974693426.png

After this you can use Set field Value (SP).

 

Regards

Shaqeel


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If my response proves useful, please indicate its helpfulness by selecting "Accept as Solution" and " Helpful." This action benefits both the community and me.

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Regards

Shaqeel