In SNOW ATF Once i submit the case i want to put some comments into portal

kranthi2 · 3 weeks ago

Hi,

In SNOW ATF Once i submit the case i want to put some comments into portal level.

will it be possible in ATF?

above screenshot is from portal can i set the field value in portal for this request?

Please help me out on the same.

Thanks

Dr Atul G- LNG · 3 weeks ago

Hi @kranthi2

It's not SNOW, it's SN or ServiceNow.

https://www.servicenow.com/community/servicenow-ai-platform-forum/atf-check-if-the-end-user-can-add-...

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Ankur Bawiskar · 3 weeks ago

@kranthi2

for this you will have to rely on "Set Component Value (Custom UI)" step and extract the HTML component and then set the value.

but before that you need to ensure you open this portal page.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

kranthi2 · 3 weeks ago

Hi @Ankur Bawiskar

Yes, i wanted to understand how can we open the particular record or request in portal, is it possible through ATF ?

Thanks,

Shaqeel · 3 weeks ago

Hi @kranthi2

Yes you can open particular record.

After this you can use Set field Value (SP).

Regards

Shaqeel

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If my response proves useful, please indicate its helpfulness by selecting "Accept as Solution" and " Helpful." This action benefits both the community and me.

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Regards

Shaqeel