In sow view need to add email template icon for problem and RITM forms

[Abhilasha G T]

Hi Team,

In sow view need to add email template icon for problem and RITM forms like below mentioned in the screenshot, how to do this. Currently i can see that email template on the incident and change form.

Regards,

Abhilasha G T

[Nawal Singh]

Hi @Abhilasha G T ,

Please review below links- 

1. https://www.servicenow.com/community/developer-forum/composing-email-in-ritm-s/m-p/2528645

2. https://www.servicenow.com/docs/bundle/zurich-platform-administration/page/administer/notification/c...

If you found my response helpful, please mark it as helpful and accept it as the solution.

Thank you
Nawal Singh

[Ankur Bawiskar]

@Abhilasha G T 

check this and modify

Set up email templates on the record page 

I could see it on RITM in SOW

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Ankur Bawiskar]

@Abhilasha G T 

I just checked if you have email client template on problem table then it starts showing up in SOW

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏