I Knowledge Management "Similar Articles" showing empty

Sachithananda 1
Giga Guru

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Similar Articles showing empty but Search article showing data

Sachithananda1_1-1770122451016.png

 

 

how to fix and also how to make "Search article" Default selection on this dropdown

 

Plugin: com.snc.knowledge_ml

5 REPLIES 5

Dr Atul G- LNG
Tera Patron

Hi @Sachithananda 1 

https://www.servicenow.com/community/intelligence-ml-articles/tuning-predictive-intelligence-models-...

 

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0961442

 

****************************************************************************************
Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Thanks @Dr Atul G- LNG also how to make "Search article" Default selection on this dropdown

Hi @Sachithananda 1 

 

I can see OOTB like this:

 

DrAtulGLNG_0-1770123864906.png

You need to check the contextual search sources and set the order.”

****************************************************************************************
Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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actuualy this on Knowledge article (kb_knowledge)