In the incident table assignment group changes to default group

[Servicenow de11]

Hello,

I have a requirement that is in the incident table  the assignment group has no group members automactically it will changes to 'Default Fullfiller' assignment group. Can anyone help me the script to achieve this requirement.

Thanks in advance

[Anand Kumar P · Accepted solution]

Hi @Servicenow de11 ,

Create before insert business rule on incident table

(function executeRule(current, previous /*null when async*/ ) {

    var getassignmentgroup = current.assignment_group;
    var groupMember = new GlideRecord('sys_user_grmember');
    groupMember.addQuery('group', getassignmentgroup);
    groupMember.addQuery('user.active', true);
    groupMember.query();

    if (!groupMember.next()) {
        current.assignment_group = '';
        current.assignment_group = '3cc3c7680b982300cac6c08393673a03';//craete system propoerty to replace sysid
		current.setWorkflow('false');
		current.update();


    }


})(current, previous);

Please mark it as helpful and solution proposed if its serves your purpose.

Thanks,

Anand

[Servicenow de11]

Hello Anand Kumar,

Thanks for the script. Its working