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‎05-10-2021 02:52 AM
Hi All,
How to send email notification for every 24hrs, until 5days from the creation date.
The first notification should be fired, after 24hrs the record got created. From then, the email should be sent for every 24hrs up to 5days.
Thanks
Solved! Go to Solution.
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‎05-11-2021 12:01 AM
Hi,
gr.sys_created_by will give user name and not sys_id or email address
event parm1 requires either user sys_id or user email address
So I mentioned which field on termination task is referring to sys_user? use that field there
So that the event gets the user sys_id
OR if you are having any field on termination task which stores user email then use that there
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎05-10-2021 03:01 AM
Hi Ajay
You can do this using Flow Designer.
When should the notifications stop? If the active flag is set to false? Or if the state is changed to something?
If you let me know when they should stop, I'll build you a demo flow and show you.
Mike
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‎05-10-2021 03:10 AM
Hi
The notification should trigger upto 5days from the creation date and then it should stop.
Thank you.
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‎05-10-2021 03:06 AM
Hi Ajay,
As mentioned by Mike you can use flow designer for this
You can try to use Do Until Flow Action and in the Until action check if it has crossed 5days; that will act as your stop condition
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎05-10-2021 03:14 AM
Hi
Where to insert this action? After the send email action?
I have created a flow like below.
Trigger: Repeat Every 1day
Action1: Lookup for records which are active
Action2: Send email
And then I got stopped here.
Will it trigger notification for every individual record separately?
Thanks