In the password reset request table, what happen to the In Progress status?
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5 hours ago
Hi guys!
In the password reset request table, what happen to the 'In Progress' status? Do we need to change these to 'false'.
Thank you!
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5 hours ago
Where do we define the time frame to set it to false. Is there an OOB scheduled job?
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4 hours ago
I believe the active field will be set to False when password reset process is completed.
Will have to explore it further.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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4 hours ago
Hi again @JLeong,
navigate to Password reset > Properties:
And find following property:
I believe this answers both your questions - what does In Progress state means (explained above) and what is the period of remaining in this state.
Please let me know if it answered your question or what else would take to it?
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4 hours ago
the same property can be updated from [sys_properties] table as well - password_reset.request.expiry (it's the same)
/* If my response wasn’t a total disaster ↙️ ⭐ drop a Kudos or Accept as Solution ✅ ↘️ Cheers! */