About JLeong

JLeong · 05-26-2026

Good day! I am creating an email notification that has a link to a virtual agent chat window that directly points to a specific catalog item that is conversational. I dont have a specific topic for ordering a catalog item and we are using Employee Ce...

JLeong · 02-12-2026

In Service Operations Workspace - Change Management module:we have a related record for Change Request -> ParentHow can we add an ADD button to the related list: Thanks in advance!

JLeong · 01-30-2026

Hello!How do I make this code work in Service Operation Workspace? I am trying to remove the Deny / Accept linkg_form.setReadOnly('state', true);g_form.setReadOnly('sysapproval', true);g_form.setVisible('document_id', false);if(g_form.getValue('u_req...

JLeong · 10-06-2025

Hi guys! In the password reset request table, what happen to the 'In Progress' status? Do we need to change these to 'false'. Thank you!

JLeong · 09-23-2025

How does password reset works for users with multiple accounts in one domain?User is using different username

JLeong · 02-02-2026

Thank you Itallo for the very clear explaination. Appreciate it.

JLeong · 10-06-2025

Where do we define the time frame to set it to false. Is there an OOB scheduled job?

JLeong · 09-25-2025

So that means we need create user record for each account? That will mess up the user table.When users create an incident they will see multiple records of them, correct?

JLeong · 09-23-2025

THanks Muhammad for your response. In my case, I am using the OOB spoke for Reset User Password. This spoke grab the userID from the user record in ServiceNow. What if the user ID is different? Thanks.

JLeong · 08-15-2025

Thank you soooo much for this Daniel!!!I will try this and will let you know! This is a big help. Truly appreciate your help!

User Activity

Now Assist in Virtual Agent - Chat link that points to a specific catalog item

SOW - Related List in Change Request - How to add anADD button

Client Script not working in Service Operations Workspace

In the password reset request table, what happen to the In Progress status?

How does password reset works for users with multiple accounts in one domain?

Re: Client Script not working in Service Operations Workspace

Re: In the password reset request table, what happen to the In Progress status?

Re: How does password reset works for users with multiple accounts in one domain?

Re: How does password reset works for users with multiple accounts in one domain?

Re: Duo Authentication Header