In the RITM the 'Request for' name and 'Request for' name in the variables section in RITM is diffe

[Bhagya]

When a request is raised, in the RITM form the Requested for value and in the variables section Request for is coming as different for a catalog item.

Checked the workflows but everything seems good.

Please guide.

[Community Alums]

Hi @Bhagya ,

The requested_for field is not actually a field on the sc_req_item table, but on the sc_request table.
If you right click the field on sc_req_item table and select show - 'requested_for' it will open a small popup that shows "sc_req_item.request.requested_for".
Each Request is therefore always for 1 person no matter how many RITM's you include.

[Bhagya]

Hey!!

I would like to add on one more finding of mine about the above issue.

Actually when multiple requests are raised together using the cart option in the portal, only then the request for is coming different in ritm form .

Is there any issue with the My cart widget.

When checked there is no changes in the widget script and it is OOB.

not only for a specific catalog but for all the same happens.

[Dhruv Chandan]

Hi,

The "requested_for" is present on "sc_request" table instead of "sc_req_item" table.

You could put in a BR script to map your custom "Requested For" from the catalog form to this field so that they remain in sync.

Thanks,
Dhruv