In which table chat initiated record are stored when no agents are available?

[Rajat Singhal1]

I want to know who requested the chat when no agents are available in agent chat/workspace

[Musab Rasheed]

Hi @Rajat Singhal ,

It's stored in 'Interaction' table. Mark my answer as correct if that helps.

Regards

[Rajat Singhal1]

Hi Rasheed,

I am asking about the scenario when no agents are available. For that how do we get to know who initiated the chat? In this case IMS will not get created

[Musab Rasheed]

Hi Rajat,

No, Records will get created in Interaction table, we are using this currently

[Musab Rasheed]

No, Record will get created and will be assigned to 'Virtual agent' I just checked in my instance. Mark my answer as correct if that helps.