Hi All, There is a reference field in a Service Request whose referred Table "Company" (core_company) (OOB one) has ACL restrictions , so the table is not accessible to end user. So , as a result end user is not able to access the variable option...
In how many ways we can find the current user time zone, and any user time zone?
Email client template allowing users to add attachments but the attachment is not displaying. why? As an admin it is working for me but not for the user. Any solution??
Has anyone else found some emails in the junk mailbox that say the sender is not trusted, what does this mean?
Hi, The UI Actions on the FORM widget dont update the fields as per its server side script. The widget i am using is just a clone of the Form widget and still the normal server side UI Action dont work. When clicked the Updated message shows up in ...
I have a "before" Business Rule to prevent an update to an incident record if the 'Assigned to' user is not a member of the 'Assignment Group'. The BR only runs on 'Update', but only seems to work if you modify the record like change the value of a f...
Hi, I'm editing OOTB notification sent to caller when the incident is closed. I need to remove "Unsubscribe" link from the template. However, "Notification Preference" link should remain? How do I accomplish this?
Hi, I have few service catalog items which doesn't require any approvals. For those items, there will only be two stages, 1. "Fulfilment", 2.Complete. I'm supposed to accomplish this without using any workflow and execution plan. How do I accomplish...
can anyone suggest me the ways of telling myself in interview as am 2 years experianced?
Something that we are currently running into in our SN instance is that we have added new Incident State options to our Incident form and most of the values of these new states are already used elsewhere on the Task table. For example, we have a new...
can anyone please tell me the REST API Explorer?
Hi, I have an issue with Integration. The records are coming to staging table and from there it is not getting inserted into the target table, the status is showing as pending. I tried with and without transform scripts and both resulted the same A...
What is the beat practice im business rules!!
I am setting up an request that requires follow up items from the assigned technician. I created the variables that need to be completed on the task. I only want the variables to be visible in the task for the technician to complete. I created a UI P...
How can I use standard report tools to write a report that shows me, number of opened tickets today and number of closed tickets today.