Our goal is to send an email on the fly to the instance, have it parse the INC number from the subject line and add the body of the email to that INC as a work note. I've created an inbound email action to grab any email with INC??????? in the subjec...
There is a module 'CI/User relationship types' under Configuration application. We can also create relationships of ci with a user/group.But the question is, Where these CI/User relationships are stored ?I'm sure that they are not in 'cmdb_rel_ci'...
Hello Community, I have found many articles on this, and none have figured this out for me. So we need to parse "Employee Name" == "[user name]" into the Caller field in an incident. The email HTML that comes in is: <tr> <td valign="top" style="font...
Hi, I have a UI page which pops up when someone hits 'propose major incident' ui action on incident form. Below is how it looks like, i am trying to retrieve the display value of the 'application' selected but i just receive the sys id of it Can s...
1) I created a UI page with a link to a catalog item order page:<a href="com.glideapp.servicecatalog_cat_item_view.do%3Fsysparm_id%3Db71b6185db8cc3000b3d75131f961903"> click here.</a>2) I placed this UI page on another catalog item.3) I click on the ...
Hi,I'm looking to track CI relationship changes (CI-CI and CI-Task-based elements) and wondering what the role of the SYS_AUDIT_RELATION table is. Removing a CI-CI relation logs entries in here but adding a relationship doesn't. It's obviou...
Is there a way to display who is the active on-call member from the calendar. For example we may have John Doe in Order position 3 and he is the active on-call member for the week but when we query the roster it will display who is in position 1 inst...
Which 'Table' in Service-Now tool is responsible for capturing the details like notifications,worknotes,comments etc in 'Activity Log' for a form?
Hi Team, Need to exort CSV file without headers in exported sheet, Please help!
Hello, I have a catalog item. I can create RITM's for this catalog item. In my workflow, I would like to check if any additional comments have been added (not by the system but any other user) after the ticket is created in my workflow script. If som...
Hey All, I need to create a variable on the catalog item which will be hyperlinked to a KB article. Once clicked on the variable, it will open the KB article. What will be the best practice to implement it? I have read you can use the UI Page service...
We've just started using the Standard Change Proposals. When a new Proposal is created via the Standard Change Catalog the Assignment Group value is populated to a group that is not being used in our organisation. I'm looking to change the group that...
Hi Everyone, I am trying to remove/trim the leading and trailing spaces on a reference field eg. Caller. Use case: In the "Caller" field, if you have leading whitespace or trailing whitespace (say, from copy/paste function), it will fail to find the...
For some reason, in the Idea Module, I am unable to see the following menus: Getting Started Idea Portal I went into the Application Menu, and the options are there and showing as active, but they are not visible. Am I just looking in the wrong p...
Hello all, I am trying to implement the E-signature functionality to the dms_document table. I have created some documents in the document management module(dms_document). I have also created an E-s...
