Hi folks, I'm new to ServiceNow and have what I'm hoping is a simple question. In my reporting I can see that Incidents are being linked to Knowledge Articles: And if I look at one of those Incidents I can see that KB0012400 is linked as a Related R...
Hello All, I wanted to allow end users to comment on RITM in service portal when they requested for someone else. I tried creating a write ACL on sc_req_item table and additional comments and added condition as requested by as dynamic me or opened by...
How to troubleshoot the REST API? Thanks Ram
I'm trying to write an OnLoad Client Script for a catalog item. On the form we have two reference fields to the sys_user table. One is called Requestor (u_requestor) and the other is On Behalf Of (mrb_on_behalf_of) - this field can be used if someone...
Hi, Story worknotes is getting updated twice when state changes. Please suggest on how to debug this.
how to convert a word document attachment to pdf attachement and send as email notification
Hello All, I have create Response SLA based group type and condition as below. Stop condition When an incident assigned to AMS team,SLA will start and they make it to inprogress SLA will complete but the issue if the incident assign to again to AM...
When configuring the content of an Email Notification, which syntax should be used to reference the properties of an event triggering the Notification?
Hi, In Virtual Agent I do not want to show a number of topics in the Topic Picker on the portal. I have added the condition (function execute() { return false; })() (function execute() { return false; })() to the properties as mentioned in previou...
Hello All, I have a widget which takes user name as one input and user id as an another input I have a requirement where i need to show a "pop up / alert " when the user name field and the user id field matches . I have done the required validation ...
Hi, I'm trying to solve an issue for one of our customers. I'm stuck and need some advice When an itil-type group is chosen as Assignment group there is no records to display in Assigned to. The group contains several itil users and type (sys_user_g...
How can we add filtering capability on the "Data Table from Instance Definition" widget, so that we can filter on the displayed columns? Thanks Arnab
How to customize widget "Knowledge Field Facet" in order to exclude "Author" from the Filter selection area on kb_search page on Knowledge Portal? Thanks Arnab
When I click on top left hamburger and select history->calendar, I can see some audit information. But I am not able to find the same in sys_audit / sys_history_line tables. So where exactly is this information stored?
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