Timer on Incident Form
I need to show a 15 min. of timer when the incident got first updated.
Forum Posts
Resolved! How do I write a scripted performance analytics indicator?
Hi everyone, Does anyone know any article or learning material on how to create a scripted performance analytics indicators? On the indicator form there is a way to sum up the results based on a script, see below. So I have a certain logic that I w...
Resolved! Servicenow vs sharepoint
Hi EveryoneWe need to make a decision regarding a migration of Lotus Notes applications.Can anyone please help me know advantages and disadvantages of Servicenow and Sharepoint?
Resolved! No transform entry or scripts are defined
Issue : Imports set shows error 'No transform entry or scripts are defined'. Steps 1. Create request and add csv file 2. run the data source for received CSV via REQUEST 3. Transform attachment - csv file details to Targe...
Resolved! g_form.getParameter('sysparm_id'); not supported in service portal
_form.getParameter('sysparm_id'); - not working in portal what should be the alternate way to prevent error in portal. function onChange(control, oldValue, newValue, isLoading) { if (isLoading ) { return; } var item = g_form.getParameter('sysp...
Resolved! How to remove comma(,) from a Numeric Field
Hi , I have created a field of name "External Test ID" type "Integer". There is comma appearing which I do not want. Later when i try to change the type. It is giving Error! Note : These data were loaded from Excel sheet. Thanks, Vaishnavi
Resolved! Dynamic filter in Assigned to Me list in Agent Workspace not working for some users
The incidents assigned to me list in Agent Workspace is OOTB for our instance. When I use the Assigned to Me filter I see incidents assigned to me and anyone who has me set as their delegate. The filter is defaulted as Assigned to My is (dynamic) O...
Resolved! unable to assign tickets to user - "invalid reference" when clicking 'assigned to'
Hi, We have assigned the itil_admin role to some users however have noticed we are unable to assign tickets to these users. When we type their name in the assigned to field, 'invalid reference' is displayed. The user is present in the user table and ...
Resolved! The Mid Server did not upgrade Error " reported mid server version 'newyork-06-26-2019__patch9a-06-24-2020_08-10-2020_1624' is not compatible with instance version 'paris-06-24-2020__patch1-hotfix3-09-23-2020_09-24-2020_1618'.
Recently upgraded from New York patch 9a to Paris Patch 1 hotfix3. But the mid Server didn't get upgrade. Error below Reported mid server version 'newyork-06-26-2019__patch9a-06-24-2020_08-10-2020_1624' is not compatible with instance version 'paris-...
I would like to "bulk close "RITM's but i dont want to send email notifications on that RITM records.
Hi Team, I would like to "bulk close "RITM's but i dont want to send email notifications on that RITM records. These old record if service now send notifications again users may cause confusion.(i dont want to go below method it may cause issues it w...
Email Access Restriction for specific users
Hi All, We have implemented AD account password reset and once password reset is successful we are sending new Temporary password to user. As we are emailing the password, it's available in activity of requested item. We have tried to apply Email Acc...
Resolved! How to create a choice list variable in a record producer?
How to create a choice list variable in a record producer? I have a list of choices. How to create a variable, of which user selects a choice from the available choices. Can some one help me ?
How to include Special characters in JSOn payload, without disturbing the format
I have a rest API integration in place when any change request created in Source will be created in Target instance as well when I put any value in Description field with special characters. for EX: " Creation of change " OR " change is created 12#"...
Resolved! How to check if user is part of specific group in Business rule condition
Hi, I'm writing a business rule on User table, this business rule should execute only if the user is part of a specific group. Can some one help how to put in Condition in advanced tab. I had a property created with the group Sys id
Calculate Due Date based on Time Zone
We have employee terminations that need to happen at certain times of the day based on time zone. If an employee is being terminated on 9/1 in the US/Eastern that employee termination should fire at 5:00pm at the end of 9/1. This works fine for that ...
