My Requirement: I have combined the cmdb_ci_service and sc_cat_item table in to a custom table and i have used that custom table in service portal search source to provide search results from both of the table. when i tried to search, it displays the...
Hello everyone, I am stuck on one issue I have referenced a table on Business Area variable and instead of listing the table records its showing created field as well. I want to get RID off. Thanks in advance.
Is there a way to pull (possibly via a report) all transactions by a user? I found the table syslog_transaction, but it doesn't appear to be easily searched. We need to find out who made a change to some VTBs. We suspect one person, but I can't see...
Hi All,I am trying to create a two way SOAP integration. I need to send the data through ECC queue. Earlier to fuji I used to write something like:-------------------------------------------------------------------------------------------------------...
Hi All, Is it possible to fetch the last recent tagged SLA from each ticket. Each ticket will have few SLA's attached to it but we require only last recent SLA attached to the tickets for reporting purpose.
Hi there, Currently I have a form linked to a record producer. On this form there are several checkboxes, all associated with a different external e-mail address. When any of these checkboxes are "checked off" (value = true), I want to append the r...
We found a comment on the service now documentation that says a user can't reopen a closed incident but can open a new incident which uses the closed incident as source (not sure what that means in practice), by replying to any email about their orig...
what is difference between incident and incident_task? what is the purpose of these tables? both these tables are extended from tasks table but i am not getting the difference of these tables?
Hi all! I'm fairly new to SN, and have been given the task to take our current production Incident table and transfer the old records to a new Help Desk table. I've found multiple articles on how to go about this, but would like to know best pract...
Is it possible to pause the "time worked" field if Incident form not opened by "assigned to " person. for example, if a ticket is assigned to me and i have opened the ticket the "timeworked" clock will run, but if the ticket is opened for view by som...
We have a "New Hire Request" catalog item. We have multiple help desk groups. We would like to assign a specific help desk group based on the location variable in the catalog item. Any help on this would be awesome! Thanks
Hi All, May I know what is the difference between "Order Now" Button in Service Catalog (Normal View) compared to the "Submit" button in Service Portal? Because, I have a catalog client script written on onSubmit() of a form which is working correctl...
I am having troubles pinpoint what role grants the access to run scheduled jobs. Is there one out of the box that allows a user access to that part of program? I'm wanting to give a certain group of users the ability to execute scheduled jobs in...
Trying to figure out how to auto close an incident after 3 business days of being in resolved state. I tried following link (How to close ticket after 3 business days )however, end date here has the correct date but not correct time. Any one has ...
I would like a consumable item be consumed and assigned automatically to the user when the hardware request (RITM) has been fulfilled and closed. Also I would like to reference that RITM record to that consumed record. Is there something built in OOB...