ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! global.getNextObjNumberPadded() usage

Hi,   I am loading data using a transform map ,I unchecked the "run business rule " on transform map . The thing is the numbering of field in the table is set in a business rule every time a new record is inserted with this function global.getNextObj...

phani24 by Tera Contributor
  • 7400 Views
  • 2 replies
  • 5 helpfuls

How can I automate Incident ticket assignment

Hi Team, I monitor incident tickets in my group queue in service now and based on Product I assign them to responsible teams. How can I automate this task, so end goal is I do not have to monitor my queue in service now every minute, whenever tickets...

shubham14 by Kilo Explorer
  • 3063 Views
  • 5 replies
  • 0 helpfuls

Resolved! How to make field mandatory on incident form

Hi All, I have a requirement mentioned below, could someone help me to achieve it. Right now Category field and subcategory fields are not mandatory. when we make category/subcategory fields mandatory by Client script/UI Policy even then  the user is...

kumaraj by Kilo Sage
  • 2791 Views
  • 15 replies
  • 2 helpfuls

Abort Action on record producer

Hi All, I have a record producer on custom table. Based on a value of variable on record producer form (if value already exists in table), the record producer should be aborted with an error message and should stay on the same form. How can we achiev...

Create request item from multi row variable set

Hi, I've got a requirement to created as many RITMs as there are rows in the multi-row variable set.  I'm doing this using workflow. User can request mulitiple as in one request. It should create multiple RITM for each row and each RITM goes for app...

find_real_file.png
Sowmya20 by Tera Contributor
  • 1984 Views
  • 6 replies
  • 0 helpfuls

Resolved! How to copy attachment from one table to another table

Hi  I have catalog item that should create a CR usimg workflow.. If i raise a ritm along with attachement, the attachement should be appear while the time creating new CR using workflow.

Nag9 by Tera Expert
  • 6473 Views
  • 17 replies
  • 27 helpfuls

Decrypting user password in business rule or script

Hi All,  There is need to decrypt user password and need to send it from ServiceNow to ITIM (IBM Tivoli identity manager) in string format.  I am trying to decrypt password with below code but it is not working as expected.  var Encrypter = new Glid...

anand_tank by Giga Contributor
  • 21295 Views
  • 7 replies
  • 5 helpfuls

Resolved! Variable Attribute display order and return value

We are attempting to show a list of groups and a secondary field in a reference variable using [the attribute we used]. This is working, but we would prefer to have the group name to the right and our additional field to the left flipping the columns...

find_real_file.png find_real_file.png
Colleen1 by Tera Contributor
  • 5062 Views
  • 6 replies
  • 3 helpfuls

Resolved! Restrict Delete Button only for admins

Hi Everyone, We have delete button on the release form. I want to make visible that button only for admins. I opened delete ui action on the global table and inserted it on rm_release(Release table) by using Insert and stay option which is available ...

Gowtham29 by Tera Expert
  • 2067 Views
  • 5 replies
  • 0 helpfuls

Resolved! Action not Authorized

Hi, Can anyone explain when do we get 'Action not Authorized' message while clicking on UI Action?

determine if other user can read record - domainification

Hi.I have domain separated environment for MSP.MSP analysts may access dedicated customers, not all.Groups however are global, so e.g. "Desktop" group may have Analyst-A that works for UK customers and Analyst-B that works only with US customers.(In ...

Resolved! ITSM Implementation Simulator - Task 3

Hi all I'm pretty new to all of this and just working my way through a load of the training. A bit stuck on task 3 of the ITSM Implementation Simulator though. Specifically: 1. Set the following fields to be mandatory AT ALL TIMES for incident record...

How can I display multiple data colums in a list collector.

Is it possible to display multiple columns of data to be able to have a list collector that provides the userid, full name, and title.  Right now I'm using the list collector and pulling from the sys_user table, but that is only displaying the full n...

find_real_file.png find_real_file.png
Erin Mills by Tera Contributor
  • 4180 Views
  • 4 replies
  • 7 helpfuls