I have two OOB tables: cmdb_ci_service and cmdb_rel_ciI have two variables on the catalog item form:1) App ( lookup select box ) variable with cmdb_ci_service table reference. 2) server ( lookup select box ) variable with cmdb_rel_ci table reference ...
Hello, I have a child Table named Child-1 which extends to table "parent-1" The "parent-1" table extends to "Parent-2". I have a field "stage"(type: choice) on parent-2 table which will eventually inherited to child-1 table. Now I have to add choice ...
Hi, How to make textarea and select box mandatory in UI page on click of a button in the same UI page? can anyone help me with this ? Thanks
Hi All, i am creating a catalog item in that I have a select box as Impact with choices as Level 1, Level 2, and Level 3 if level 1 is selected i need a text to be displayed similarly for level 2 and level 3 but the texts are different. how do I do t...
Hi, Is it possible to create a custom approval notification based on the service catalog item? Ex: The workflow for the catalog item XXXX Form includes an approval. When the approval is generated, I want to include the fields in the catalog item...
Hi Folks, The below code is written in business rule,what the below highlighted code will do and what exactly this gs.getSession().getClientData('dontcopy') == 'true') means in BR. Because of this sometimes comments are not copying to SC_task. if(gs...
Hi Experts , Need your opinion regarding the plugin activation , if plguin is activated by mistake in prod how to deactivate it..
What is the relationship between Incident & Problem & Change management? My Scenario: 1) What is the relationship Incident & Problem? 2)What is the relationship Problem & Change ? 3)What is the relationship Incident & Change management? Thanks
So, I'm new to ServiceNow and I have this Date Type Field which I am using on a form on Service Portal. So when the end user selects the date on Portal it shows selected date in format DD/MM/YYYY.But when the end user submits the request, this format...
Hi All, I want to add a embedded survey in email notification,so i can submit the survey within that particular tab. here i am sharing document link as follow i tried and follow this link but it is not working for me. https://docs.servicenow.com/bund...
I am using Discovery to populate the majority of hardware items in the CMDB, and am looking to use Service Mapping to create relationships to Business Services in the future. Until then the team is creating relationships manually and by loading rel...
I have created a new field on the Incident table with a type Duration to calculate the age of open incidents (datediff from opened to today). The calculation works and the field displays correctly on the incident form, however I am not able to report...
Hi Team, I want to access work notes in client script, but i am getting empty value. var table_name = g_form.getTableName(); var rej_comm = "Cancellation/Closed Incomplete/Rejected Reason: "; var oldWorkNotes = g_form.getValue('work_notes'); alert...
HI All, I have a catalog item with variable( sub-state) and when we submit the catalog a new record is created on the hardware table. I have created a onload catalog catalog client script, which sets the value of sub-state to available. when i open t...
I've built a scoped application and when try to import the update set I've got this error: FAILED TRYING TO EXECUTE ON CONNECTION glide.8 (connpid=108560): com.glide.db.BatchStatement$StatementContainer@3bf852,com.glide.db.BatchStatement$StatementCon...
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