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In which table chat initiated record are stored when no agents are available?

Rajat Singhal1
Tera Contributor

‎04-26-2022 06:42 AM

I want to know who requested the chat when no agents are available in agent chat/workspace

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Lynda1
Kilo Sage

‎04-27-2022 02:35 PM

This is a report I use to see how many used VA outside of live chat hours

 

 

find_real_file.png

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