Inactive/unpublished knowledge articles in global search

[anuguajayreddy]

Hello All, We are facing some issue with the Global Text search.

Inactive/unpublished knowledge articles are showing up in global search when we give the exact KB number. Ex KB00000 if i search from global text search even if the article is inactive or in draft state the article will show up. the condition works very much fine from the Knowledge home page, just does not work from Global Search

I want a way to change the global text search to show only Published articles.

[justin_drysdale]

Do your incomplete/draft KBs have roles on them?

[anuguajayreddy]

Yes all of our KB's have roles

[akt_snow]

Hi Ajay,

You should have an entry for the table 'kb_knowledge' in 'ts_table.list'. Filter conditions should be present. Active and Searched are set to true.

Hope this helps.

[anuguajayreddy]

Avneeth, check the screen shot, i have the table, filter condition added and still when i search for a KB with the exact number the KB article will show up.

[akt_snow]

Can you run the same filter on the list view and see if you get the retired kb article.