In the change request, when the user clicks on risk assessment, it will show one question connected with two choices. Based on the choice decision, a set of questions will populate, and based on those choices, risk will be calculated. Note: When a us...
Query Categorization Rate. Percentage of queries categorized by type (e.g., invoice discrepancies, payment issues).
Hi Team, I would like to seek assistance in adding a button to a notification. The goal is for this button, when clicked, to automatically update the status of the request item to "closed" and "complete." If anyone has experience with this type of re...
I'm not entirely clear about what this diagram is illustrating from Now Learning platform. Is it suggesting that while an article has been published within the workflow, its confidence level in knowledge management remains at "Not Validated"? That se...
Hi Team, I am using password validation script for one of the catalog item using script include but getting error : ReferenceError: PasswordValidator is not defined. Script include var PasswordValidator = Class.create();PasswordValidator.prototype = ...
Staff Productivity Rate.Average number of queries handled per team member during a specific period.
Hi Everyone, I created a script include to the pull data of "Catalog Items without Recent RITM's requested from past six months" on to a variable. But script is not working can someone help me on this please. var CatalogItemsWithoutRecentRITM = Cla...
Hello Community, I want to populate a field called total sum on a record producer form with a total sum of the fields inside an MRVS. I was able to achieve this using an onSubmit catalog client script, but it only populates the data when user submits...
Hi , i used this function in UI Page, but GlideDialogWindow.get().destroy(); function not working in Agent Workspace. how to kill dialogue box when we click on Cancel button UI PAge: HTML: <g:dialog_buttons_ok_cancel ok="return validateComments()...
Hi guys! Good day! Can someone please help me in finding the solution with our issue regarding our RITM records?Whenever we closed our RITM, it creates duplicate records of CLOSED COMPLETE State in the Activity Stream I checked our flow and I can co...
Hi all!Recently, a decision was made to apply new SLA times to our service catalog items. This means there are 100+ catalog items that now need a new SLA to be applied to them. What would be the best way to go about adding these SLA's? Do I add each ...
Hello, I created an include script making a GET API call and I would like to get the response and populate a select box variable from a service catalog, but I don't know exactly how to assemble this client script, it would be OnChange: My script Incl...
What do I need to do to connect Snow and PagerDuty?I want to send a notification from PagerDuty about a ticket created in Snow. (Call on-call member)
Total Number of Queries ReceivedTotal volume of invoice and payment queries received over a specific period.These are stratagic reports invoice case manage table--sn_ap_cm_ap_case
I'm creating a catalogue item, in that I'm having a Yes/No field named Confidential and when yes is selected then the request raised should be visible to requestor and a particular group. I tried with ACL but there is an ACL which is overriding it no...
