Hello Servicenow family can you help me achieve below task or any guidance to start with Create servicenow report for below categories:T1 Demands, T2 Demands, Operations and Maintenance (O&M), Break Fix, Administrative TimeFor T1 Demands, and T2 Dema...
Hi All,We are using field level transform scripts in ldap transform maps to update business phone.If the value is empty we are using return ""; or return ''; in script and this is making the business phone to have blank space. How to make business ph...
Related Links is missing from any list view I look at now. Is that a Washington Dc update? Can you now select multiple check marks along side the left of a list of records, then hit Delete somewhere?
Hello,Can someone please guide if we can override custom script which is currently auto populating assignment group based on requested by only if we hit copy change button in change management?Its should copy from existing change but currently as par...
Hello All, I have a requirement where Approval reminder notification need to be triggered every alternate day(Only on weekdays) for all Service Requests (sc_tasks) with the help of schedule job. Thanks in advance
Hi All, We have a URL link to open approval page which we send to the user through an email. When user clicks on the link first time, he is redirected to Service Portal page (default page) through SSO. When he clicks the link second time then only it...
Since upgrading to Washington DC my users have started seeing a "Session Expired (401) popup on their browser when their session expires. I'm assuming this was enabled or released with this version because it never appeared prior to the upgrade. If y...
We have a requirement to configure feedback option on service catalogs similar to options on knowledge articlesLike Feedback capture; helpful yes/no button; ratings.Please help me if anybody has an idea about this. Thanks in advance
Hi, Is it possible to have a feedback option on the individual service request forms so that end users can provide feedback on the exact catalog item rather than providing feedback on the portal as a whole. Something similar as to how feedback works...
Hi, Is there a way to limit the number of the queue in Walkup? We do not currently use appointments, only login via check-ins. At busy periods we'd like to restrict the number of check-ins to around 30. Thanks
Hi, I need to abort a submission of a request. The submission must be aborted if a variable List collector contains a substring I added a catalog Client Scripts - printscreen in attachment. Issue:even if the list collector contains "CyberArk", the re...
Hello,I have a use case where a user would need to select from a list of applications in a list collector variable on a catalog Item. We would like to refine the list of applications based on their department. I was thinking about defining this logi...
When we use List Collector fields, In RTIM and SCTASK variable showing below field option. Filter, Available & Selected. Is it possible to keep showing only selected field? We don't want to show available and Filter option to ITIL users. its more con...
Using UI actions, we must create a button state to move to the closed list level. Once I select the record, it should be updated to close.
Hi Team, I am sending two approval's parallel to request item by using the flow designer(Do the fallowing parallel). Now I approved one approval, automatically second one going to the no longer required how to fix this kind of issueAdvance thanks Tea...
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