How to read attachment value in Reports?
We have a requirement to read attachment values on report. So, after submitting a request for catalog item, we have to read the values in attachment on report Can Anyone let me know how to achieve this?
Forum Posts
To show/hide fields and make few fields read only based on the views or assignment groups
Hi Community, I have 3 modules created, those 3 modules are visible based on the 3 assignment groups and when user clicks on those views it will open the list view of those respective modules. If user clicks on new on the list view of those modules, ...
Resolved! What are the main tables for Change Request?
So far I have identified two: Table nameDescriptionchange_requestChange request main table ?change_taskTasks linked to a change request (1:*) ? What other ones are there that are important to know? If you could also supply a description that wo...
Notifications for knowledge articles getting retired
We have a requirement where we want to send notifications to the Knowledge article author prior to a KA retiring, set at 4 weeks and then 2 weeks and then confirmation of KA having retired.... Is there any OOTB functionality which can help to achieve...
Resolved! incident
I need to populate the username who created the max no of incidents and min no of incidents along with the incident number.Can anyone please let me know how I can achieve it?
Resolved! Hide icon attachment
Hello experts, Is there an option to hide the attachment icon depending on the option on the form? Regards
If we click on older version of the knowledge article in portal, it should download a pdf
We have a knowledge portal where we want the older version of the article to be printed when clicked on its URL (link) without opening it in the new tab.
Cisco DNA Center integration with ServiceNow
I've configured the connection between Cisco DNA Center and ServiceNow. When I submit an update to a device in Cisco, it generates a change ticket in ServiceNow as it should (it's not perfect, but I'm still working on the field mappings). The issue...
How to set highest business criticality filed value in script
Hi All, I am trying to get highest business criticality choice value to set on cmdb hadware,based on relation ship.If any CI is having relationship with multiple application i want to set up Highest value of business criticality to hardware CI.I trie...
Resolved! Pop up message before checkout for cat items
Hi All,I have an issue where i need to display message before checkout for catalog items. I need to check if user is trying to submit two different kind of items i.e. Onboarding and offboarding together
How to show a list of assignment groups in a catalog item alone ?
I have a requirement to show a list of groups in the assignment group field in sc_task table but these groups should be visible only for a particular catalog item.Is it possible to apply restrictions for a item alone?
Specific form view for Specific list view and specific modules
Hi Community, I have 3 modules which have specific list views. When user clicks on xyz module it should open xyz list view for that user. When user clicks on new on the same xyz list view it should open xyz form view which is specific to that xyz lis...
Resolved! how are VLANS modeled in the CMDB? what class is used for this?
Hi I'm working on an implementation of a CMDB and would like to model VLAN's as part of the service model. There is no specific class for this and I'm would like to know if there is an existing class I should be using or if I should create a new cl...
Incoming emails not creating incident
Hi Thank you in advance for reading my questions, fairly new to the community. The issue is that I have a requirement to have all emails sent to our Service Desk be converted into an Incident this includes emails that are sent from partner companies ...
Dynamic Filter for List collector value
Hi All.I have a list collector (BL)in the customer_contact table. Values are:ABCXYZ I have to add a dynamic filter in the Case table to get the list of cases whose contact has above BL. I have written already created the dynamic filter but it is not ...
