Hello SN Community! It was brought to my attention that when exporting data from an existing report, the Excel format is different depending on the method chosen to export. If the user right-clicks on one of the report headings and selects Export > E...
Hello, new to both ServiceNow and scripting. I have very slight experience with scripting, but not much. Anyway, my org is migrating to ServiceNow and I'm currently creating record producers. Most of our record producers automatically assign the assi...
Hello All,We have requirement where we want to calculate total sum of hours of Time Work table.As per the attached image we need to calculate sum of hours by each Task. Here if we insert a record we need to enter hours and each task can have multipl...
Hi All, I have a flow design for a particular catalog item which has 140 steps.I have to restructure the flow like the way so that the number of steps should be decreased but the logic remains the same. Can anyone please help me out with this, it is ...
Hi everyone, Is there any way to add a Change Schedule to SOW? For example, to the left navigation bar, or to the landing page.Thank you in advance and best regards,Victoria
Hi, I am experiencing an unusual issue with SLAs. I have a two conditions to STOP SLA calculation and they are State != New or Assignment Group !=ITSD. For some reason when the first condition meets, the SLA stops but not when the second condition ...
Guys,I got stuck with current.setAbortAction(true) in a business rule... I have a simple business rule on an incident table:When: BeforeUpdate: yesCondition: current.category=='Software'&& !current.hasAttachments()Script: gs.addInfoMessage...
Please help on the pagination in servicenow widget i want to add the pagination in my custome widget
Hi Team, Can You help me with step to check below requirement Allow the ability to see how many licenses are available and used before a catalog item for a new request is submitted. In addition, after a specific threshold is reached inform the POC ...
Hello All, I have to open a popup modal in Service operation workspace where on change of Caller a g_modal will open up and it will show CI assigned to that user and in choice and after selection of the CI from the list it should get mapped in the c...
Use Case:We have set up an SLA of 8 hours for working on incidents. The SLA has a service commitment for 90 for a certain service offering, meaning the vendor has to comply with the 8 hours SLA for 99% of the time.But the vendor also committed to res...
I have a change request and it has child change request. When parent record is closed, child record should automatically be closed. The parent record is getting closed from workflow. I have created a BR on after update to set the state of child recor...
Intro:I am trying to add a filter for Edit.. button on a Related lists. This Edit.. button was coming as part of the newly created m2m relationship b/w 2 tables. Now, when I am trying to add the filter conditions via "Edit Default Filter" option in...
Hi Guys, We have one requirement where we have to copy the groups from production environment to subprod (Dev and TEST) with same details along with sysid, the main important thing to keep the same sysid in subprod instance. We want to automation so ...
Hi,In ATF impersonating step is not working please find the screenshot It is working fine yesterday, please help me out what is the reason for this error. Thanks,
